About the Role

Join DHL as a Senior Territory Service Representative, a pivotal role driving exceptional customer service and operational excellence within designated territories. In this position, you will oversee service center activities, ensuring seamless logistics solutions for clients across your region. With a minimum of 3-4 years of experience in a service center environment, you will leverage your expertise to manage daily operations, coordinate with teams, and resolve service-related issues efficiently. Ideal candidates are aged 28-32, hold at least a 12th pass qualification (graduate preferred), and possess in-depth knowledge of local geography to optimize routes and deliveries.

Key responsibilities include monitoring service performance metrics, handling customer inquiries and escalations, training junior staff, and implementing process improvements to enhance delivery accuracy and timeliness. You will collaborate closely with sales, operations, and logistics teams to uphold DHL's world-class standards, contributing to the company's reputation as a global leader in express delivery and supply chain management.

Working at DHL means being part of an innovative, dynamic organization that values employee growth and diversity. Enjoy a supportive culture with opportunities for professional development through training programs, leadership workshops, and international exposure. As a Senior Territory Service Representative, you'll have clear pathways for career advancement into managerial roles, fostering long-term success in the logistics industry. Thrive in a fast-paced environment where your contributions directly impact customer satisfaction and business growth. Apply your skills to make a real difference with DHL, where excellence is delivered every day.

Key Responsibilities

• Service center operations and management

Required Qualifications

• Minimum 12th pass