About the Role

Join DHL as a Senior Territory Service Representative in NMN, where you'll play a pivotal role in driving exceptional customer service and operational excellence across your designated territory. This position is ideal for seasoned professionals aged 28-32 with 3-4 years of hands-on experience in a service center environment, a minimum 12th pass qualification (graduate preferred), and in-depth knowledge of local geography. As a key team player, you'll oversee service delivery, coordinate logistics operations, and ensure seamless customer interactions in a fast-paced logistics landscape.

Key responsibilities include managing territory-specific service operations, resolving customer queries efficiently, mentoring junior staff, and optimizing routes for timely deliveries. You'll collaborate closely with cross-functional teams to uphold DHL's world-class standards, leveraging your expertise to identify improvement opportunities and implement best practices. Daily tasks involve field visits, performance monitoring, and reporting on key metrics to contribute to regional goals.

Working at DHL means being part of a global leader in logistics, renowned for innovation, reliability, and employee empowerment. Enjoy a dynamic culture that values diversity, work-life balance, and professional development through comprehensive training programs, mentorship, and exposure to cutting-edge technologies. DHL fosters an inclusive environment where your contributions directly impact international supply chains.

Career growth is boundless at DHL. Excel in this role to advance into managerial positions, such as Territory Manager or Regional Operations Lead, with clear pathways supported by performance-based promotions and leadership academies. This is your chance to elevate your career with a company committed to sustainability and excellence—apply now and deliver success with DHL!

Required Qualifications

• Minimum 12th pass
• 3-4 years of experience from Service Centre background
• Age: 28 to 32 years
• Knowledge of local geography