About the Role

Join DHL eCommerce (Poland) Sp. z o.o., the undisputed leader in Poland's domestic parcel market and a pioneer in innovative e-commerce solutions tailored for customers across Poland and Europe. As a Specjalista / Specjalistka ds. Windykacji (Debt Collection Specialist), you will play a pivotal role in ensuring the financial health of our operations by managing outstanding receivables and optimizing cash flow in a dynamic, fast-paced environment.

Key responsibilities include monitoring and analyzing debtor accounts, initiating and following up on collection activities through phone calls, emails, and formal notices, negotiating payment plans with clients, and collaborating with internal teams to resolve disputes efficiently. You will prepare accurate reports on collection performance, maintain detailed records in our CRM systems, and contribute to process improvements to minimize bad debts while upholding the highest standards of customer service.

Working at DHL eCommerce means being part of a global powerhouse that values innovation, employee development, and work-life balance. Our modern facilities, supportive culture, and commitment to diversity foster an environment where your contributions are recognized and rewarded. Benefit from comprehensive training programs, opportunities for international exposure, and career advancement paths within one of the world's largest logistics networks.

This role offers substantial growth potential, from advancing to senior specialist positions to leadership in financial operations. With DHL's focus on digital transformation and sustainability, you'll gain exposure to cutting-edge tools and contribute to shaping the future of e-commerce logistics. If you thrive in a results-oriented setting and have a knack for diplomacy and persistence, seize this opportunity to elevate your career with a company that delivers excellence every day.