About the Role

Join DHL as a Sr. Key Account Executive-NRO IV, a pivotal role within the Regional Business function, reporting directly to the Manager – Key Accounts. This position is designed for seasoned professionals who thrive in dynamic environments, delivering exceptional customer experiences that drive long-term partnerships and business growth. Your primary purpose is to provide best-in-class customer service, acting as the trusted advisor to key accounts, ensuring their logistics needs are met with precision, efficiency, and innovation.

Key responsibilities include cultivating and nurturing strategic relationships with major clients, identifying opportunities to expand services, negotiating contracts, and resolving complex issues to maintain the highest levels of satisfaction. You will collaborate cross-functionally with sales, operations, and supply chain teams to optimize solutions, monitor performance metrics, and implement strategies that align with DHL's global standards of excellence. Expect to leverage data-driven insights to forecast trends, mitigate risks, and deliver measurable results that contribute to revenue growth and client retention.

Working at DHL means being part of a world-leading logistics powerhouse, where cutting-edge technology, sustainable practices, and a global network empower you to make a tangible impact. With operations spanning over 220 countries, DHL offers unparalleled exposure to international markets and diverse challenges. Career growth is a cornerstone here—through tailored development programs, leadership training, and mentorship, you'll have clear pathways to advance into senior management or specialized roles. Embrace a culture of innovation, inclusivity, and excellence, supported by competitive compensation, comprehensive health benefits, and flexible work options. If you're passionate about customer success and ready to elevate your career in logistics, this role at DHL is your gateway to professional fulfillment and global influence.

Key Responsibilities

• Providing best in class customer service