About the Role

Join Blue Dart Express India, a proud member of the DHL Group, as a Sr. Territory Service Representative in Bharuch. This pivotal role within the Operations function (RCS Grade: O) reports directly to the Area Head or Branch Ops Head, placing you at the forefront of delivering exceptional logistics solutions in a dynamic territory. As a senior representative, you will oversee service operations, ensure seamless customer interactions, and drive operational excellence across assigned regions.

Key responsibilities include managing territory service delivery, resolving customer issues promptly, coordinating with internal teams to optimize routes and logistics processes, monitoring performance metrics to uphold Blue Dart's renowned standards, and fostering strong client relationships to boost satisfaction and retention. You will conduct field visits, analyze service feedback, implement improvement initiatives, and collaborate with branch operations to achieve targets. This role demands a proactive approach to troubleshooting, keen attention to detail, and the ability to thrive in a fast-paced environment.

Working at DHL means being part of a global leader in express delivery and logistics, with Blue Dart as India's premier integrated express package distribution network. Enjoy a collaborative culture that values innovation, diversity, and employee development. Benefit from state-of-the-art technology, comprehensive training programs, and opportunities to work with cutting-edge supply chain solutions serving diverse industries.

Career growth is a cornerstone at DHL, with clear pathways to advance into higher operational leadership roles, area management, or specialized logistics positions. Hone your expertise through continuous learning, mentorship, and exposure to international best practices. If you are passionate about service excellence and ready to contribute to a legacy of reliability, this position offers unparalleled potential for professional fulfillment and impact in the logistics sector. Elevate your career with DHL today.