About the Role

Join DHL as a Senior Territory Service Representative (STSR) in MTL, where you'll play a pivotal role in delivering exceptional customer service through reliable field operations. This dynamic position focuses on ensuring intact and timely pickup and delivery of shipments, maintaining the seamless flow of goods across your designated territory. As an STSR, you'll be the frontline ambassador for DHL, fostering strong customer relationships while optimizing route efficiency and shipment connectivity to uphold our commitment to reliability and speed.

Key responsibilities include conducting hands-on field work to service customers directly, meticulously ensuring that all shipments from your route are properly connected and processed without delays. You'll also take ownership of territory development, identifying growth opportunities, expanding client bases, and implementing strategies to enhance service quality and operational performance. This role demands a proactive approach, blending logistical expertise with customer-centric service to drive satisfaction and loyalty.

Working at DHL means being part of a global leader in logistics, with a supportive culture that values innovation, teamwork, and employee development. Enjoy access to cutting-edge technology, comprehensive training programs, and a collaborative environment that empowers you to excel. Career growth is a cornerstone at DHL—starting as an STSR opens doors to advanced roles in operations management, sales, or supply chain leadership, backed by robust professional development resources and global mobility opportunities. Thrive in a fast-paced setting where your contributions directly impact our worldwide network, and advance your career with one of the most admired logistics companies. If you're passionate about service excellence and ready to elevate your professional journey, this is your chance to shine at DHL.

Key Responsibilities

• Service to the customer by intact and timely pickup and delivery of shipments (field work)
• Ensure connection of shipments picked up from own route
• Develop territory