About the Role

Join DHL as a Supervisor de Contas, where you will lead the strategic and operational management of a dynamic portfolio of Chinese clients. This pivotal role demands a proactive leader dedicated to delivering unparalleled customer experiences while ensuring seamless compliance with operational standards. Your primary responsibilities include overseeing client relationships, optimizing service delivery, driving performance metrics, and fostering long-term partnerships that align with DHL's global excellence in logistics.

In this position, you will collaborate with cross-functional teams to implement tailored solutions, monitor key performance indicators, and proactively address client needs to exceed expectations. By leveraging data-driven insights, you will enhance account profitability and retention, contributing directly to DHL's reputation as the world's leading logistics provider.

Working at DHL means being part of an innovative, fast-paced environment that values diversity, sustainability, and employee development. With operations spanning over 220 countries, DHL offers unparalleled exposure to international markets, particularly in high-growth regions like Asia. Our culture emphasizes work-life balance, continuous learning through world-class training programs, and opportunities for global mobility.

Career growth is a cornerstone at DHL. As a Supervisor de Contas, you will have access to leadership development paths, mentorship from industry experts, and progression into senior management roles. Excel in this position, and unlock doors to strategic accounts management, regional oversight, or executive leadership. If you thrive in client-centric environments and are passionate about logistics innovation, this role at DHL is your gateway to a rewarding, impactful career trajectory.

Key Responsibilities

• Gestão estratégica e operacional de um portfólio de clientes chineses
• Assegurar excelência na experiência do cliente
• Cumprimento de padrões operacionais