About the Role

Join DHL Express as a Supervisor de Servicio al Cliente de Aduanas and play a pivotal role in our mission to 'Connect people, improve lives.' As the world's most international company—the big yellow machine—we lead in global logistics, ensuring seamless customs services that keep international trade flowing efficiently. In this dynamic leadership position, you will oversee a team dedicated to exceptional customer service in customs operations, managing inquiries, resolving complex clearance issues, and ensuring compliance with international regulations.

Key responsibilities include supervising daily customs service operations, monitoring performance metrics to achieve service excellence, training and mentoring team members, collaborating with customs authorities and internal stakeholders, and implementing process improvements to enhance efficiency and customer satisfaction. You will handle escalated cases, analyze service data for insights, and drive initiatives that minimize delays in shipments, contributing directly to DHL's reputation for reliability.

Working at DHL means being part of a vibrant, diverse culture where innovation and collaboration thrive. Our international network spans over 220 countries, offering exposure to global opportunities and cutting-edge logistics technology. As a supervisor, you'll benefit from comprehensive training programs, competitive compensation, health benefits, and flexible work arrangements. DHL fosters a supportive environment with a focus on work-life balance and employee well-being.

Career growth is a cornerstone at DHL. This role serves as a launchpad for advancement into higher management positions within operations, supply chain, or international trade. With our commitment to internal mobility and leadership development, you'll have access to mentorship, global rotations, and professional certifications. Embrace the challenge, lead with purpose, and propel your career forward with DHL Express—where connecting the world starts with connecting your ambitions.