About the Role

Join DHL Group, the world's leading logistics provider, as a Team Lead in Customer Service Email Support for the Front Office. With over 580,000 employees operating in more than 220 countries and territories, DHL is at the forefront of global logistics, delivering innovative solutions that connect people and businesses worldwide. In this pivotal leadership role, you will oversee a dynamic team dedicated to providing exceptional email-based customer support, ensuring every interaction upholds DHL's commitment to reliability and customer satisfaction.

Key responsibilities include leading daily operations of the email support team, monitoring performance metrics to drive continuous improvement, coaching and developing team members to achieve high service standards, resolving complex customer inquiries, and collaborating with cross-functional departments to enhance service delivery. You will analyze customer feedback, implement process optimizations, and ensure adherence to SLAs, all while fostering a positive, high-energy team environment.

Working at DHL means being part of a forward-thinking organization that values innovation, diversity, and employee growth. You'll thrive in a fast-paced, international setting with access to cutting-edge tools and technologies that streamline logistics operations. DHL invests heavily in its people, offering robust training programs, leadership development opportunities, and clear career progression paths—from team lead to senior management roles across global divisions. Embrace a culture that celebrates achievement, promotes work-life balance, and rewards excellence with competitive compensation and comprehensive benefits.

This role is your gateway to impactful leadership in logistics. Lead with purpose, grow your expertise, and contribute to DHL's mission of exceeding customer expectations every day. If you're passionate about customer service and ready to elevate your career, seize this opportunity to make a global difference.