Teamleiter*in (m/w/d) Kundenservice Backoffice
DHL
Teamleiter*in (m/w/d) Kundenservice Backoffice
Job Description
About the Role
Join DHL Express, a global leader in logistics that connects people and businesses worldwide, as a Teamleiter*in (m/w/d) Kundenservice Backoffice at our vibrant Monheim location. In this pivotal role, you will lead a dedicated team responsible for seamless backoffice operations in customer service, ensuring every inquiry is handled with precision and efficiency. Your key responsibilities include overseeing daily team activities, optimizing processes to enhance customer satisfaction, monitoring performance metrics, and driving continuous improvement initiatives. You will collaborate closely with cross-functional teams to resolve complex issues, implement best practices, and uphold DHL's commitment to excellence in express shipping services.
Working at DHL Express means being part of an innovative, fast-paced environment where your contributions directly impact global connectivity. With state-of-the-art facilities in Monheim, you'll enjoy a supportive culture that values diversity, work-life balance, and professional development. This permanent position offers stability and the chance to grow within a Fortune 500 company renowned for its people-first approach.
Career growth is a cornerstone at DHL, with abundant opportunities for advancement into senior leadership roles, international assignments, and specialized training programs. Whether through leadership academies, digital skills workshops, or mentorship, DHL invests in your potential to excel. If you thrive in dynamic settings, possess strong leadership acumen, and are passionate about delivering outstanding customer experiences, this role is your gateway to a rewarding career. Apply now and help shape the future of logistics with DHL Express!
Key Responsibilities
- Lead and manage the customer service backoffice team
- Oversee backoffice operations for DHL Express customer service
- Ensure efficient handling of customer inquiries and processes
What We Offer
- Permanent (unbefristeter) employment contract
- Work at a dynamic DHL Express location in Monheim
Locations
- Monheim am Rhein, Nordrhein-Westfalen, Germany
Salary
55,000 - 70,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- empathieintermediate
- servicelevelintermediate
- gesundheitsmanagementintermediate
- kundenorientierungintermediate
- vorsorgeuntersuchungenintermediate
- customer serviceintermediate
- kontinuierlichen verbesserungintermediate
- weiterentwicklungintermediate
- feedbackkulturintermediate
- Leadership and team management skillsintermediate
- Customer service expertiseintermediate
- Backoffice operational knowledgeintermediate
Responsibilities
- Lead and manage the customer service backoffice team
- Oversee backoffice operations for DHL Express customer service
- Ensure efficient handling of customer inquiries and processes
Benefits
- general: Permanent (unbefristeter) employment contract
- general: Work at a dynamic DHL Express location in Monheim
Tags & Categories
Answer 10 quick questions to check your fit for Teamleiter*in (m/w/d) Kundenservice Backoffice @ DHL.
Related Books and Jobs
Teamleiter*in (m/w/d) Kundenservice Backoffice
DHL
Teamleiter*in (m/w/d) Kundenservice Backoffice
Job Description
About the Role
Join DHL Express, a global leader in logistics that connects people and businesses worldwide, as a Teamleiter*in (m/w/d) Kundenservice Backoffice at our vibrant Monheim location. In this pivotal role, you will lead a dedicated team responsible for seamless backoffice operations in customer service, ensuring every inquiry is handled with precision and efficiency. Your key responsibilities include overseeing daily team activities, optimizing processes to enhance customer satisfaction, monitoring performance metrics, and driving continuous improvement initiatives. You will collaborate closely with cross-functional teams to resolve complex issues, implement best practices, and uphold DHL's commitment to excellence in express shipping services.
Working at DHL Express means being part of an innovative, fast-paced environment where your contributions directly impact global connectivity. With state-of-the-art facilities in Monheim, you'll enjoy a supportive culture that values diversity, work-life balance, and professional development. This permanent position offers stability and the chance to grow within a Fortune 500 company renowned for its people-first approach.
Career growth is a cornerstone at DHL, with abundant opportunities for advancement into senior leadership roles, international assignments, and specialized training programs. Whether through leadership academies, digital skills workshops, or mentorship, DHL invests in your potential to excel. If you thrive in dynamic settings, possess strong leadership acumen, and are passionate about delivering outstanding customer experiences, this role is your gateway to a rewarding career. Apply now and help shape the future of logistics with DHL Express!
Key Responsibilities
- Lead and manage the customer service backoffice team
- Oversee backoffice operations for DHL Express customer service
- Ensure efficient handling of customer inquiries and processes
What We Offer
- Permanent (unbefristeter) employment contract
- Work at a dynamic DHL Express location in Monheim
Locations
- Monheim am Rhein, Nordrhein-Westfalen, Germany
Salary
55,000 - 70,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- empathieintermediate
- servicelevelintermediate
- gesundheitsmanagementintermediate
- kundenorientierungintermediate
- vorsorgeuntersuchungenintermediate
- customer serviceintermediate
- kontinuierlichen verbesserungintermediate
- weiterentwicklungintermediate
- feedbackkulturintermediate
- Leadership and team management skillsintermediate
- Customer service expertiseintermediate
- Backoffice operational knowledgeintermediate
Responsibilities
- Lead and manage the customer service backoffice team
- Oversee backoffice operations for DHL Express customer service
- Ensure efficient handling of customer inquiries and processes
Benefits
- general: Permanent (unbefristeter) employment contract
- general: Work at a dynamic DHL Express location in Monheim
Tags & Categories
Answer 10 quick questions to check your fit for Teamleiter*in (m/w/d) Kundenservice Backoffice @ DHL.
Related Books and Jobs