About the Role

Join DHL as a Territory Service Representative in Kharar, where you'll play a pivotal role in ensuring seamless logistics and customer service excellence across your designated territory. This dynamic position is ideal for driven professionals aged 25-28 with 3-4 years of hands-on experience in service centre environments. As the frontline ambassador for DHL's world-class express delivery network, you'll oversee territory operations, coordinate service centre activities, and deliver outstanding support to clients, ensuring every shipment arrives on time and in perfect condition.

Key responsibilities include managing daily service centre workflows, resolving customer queries efficiently, monitoring local logistics routes with your in-depth knowledge of Kharar and surrounding geography, and driving performance metrics to exceed targets. You'll collaborate with cross-functional teams to optimize delivery schedules, handle escalations, and implement process improvements that enhance operational efficiency. Proficiency in local navigation and a customer-centric mindset are essential, complemented by strong communication and problem-solving skills honed from prior service roles.

At DHL, you'll thrive in a global powerhouse renowned for innovation and reliability, with access to cutting-edge technology and a supportive culture that values work-life balance. Enjoy competitive compensation, comprehensive health benefits, and opportunities for international exposure. Career growth is a cornerstone here—excel in this role and advance to senior territory management, operations leadership, or specialized logistics positions. With DHL's commitment to employee development through training programs and mentorship, you'll build a rewarding career in the fast-paced logistics industry. Minimum 12th pass qualification (graduate preferred) sets the foundation, but your passion for service excellence will propel you forward. Seize this chance to contribute to DHL's legacy of connecting people worldwide.

Key Responsibilities

• Service centre operations and management

Required Qualifications

• Minimum 12th pass