About the Role

Join Blue Dart Express India, a proud member of the DHL Group, as a Territory Service Representative in Surat. This dynamic operations role offers you the chance to be at the forefront of India's leading express air and integrated transportation solutions provider. Reporting to the Executive/Sr. Executive - Operations, you will play a pivotal role in ensuring seamless service delivery across your designated territory, contributing to Blue Dart's reputation for reliability and customer-centric excellence.

Key responsibilities include managing territory operations, coordinating with customers to resolve service issues promptly, monitoring delivery performance metrics, and driving service quality improvements. You will conduct regular field visits to key accounts, gather feedback, and implement strategies to enhance customer satisfaction. Collaboration with internal teams such as sales, logistics, and customer support will be essential to optimize routes, reduce turnaround times, and uphold Blue Dart's high standards of on-time performance. Additionally, you will analyze service data, identify bottlenecks, and propose actionable solutions to boost operational efficiency.

Working at DHL means being part of a global powerhouse with a strong presence in over 220 countries, offering unparalleled opportunities for professional growth. At Blue Dart, you'll benefit from world-class training programs, exposure to cutting-edge logistics technology, and a supportive culture that values innovation and teamwork. Career progression is robust, with clear paths to senior operations roles, management positions, and beyond, backed by DHL's commitment to employee development. Enjoy competitive compensation, comprehensive health benefits, performance incentives, and a collaborative environment that fosters work-life balance. If you're passionate about logistics, customer service, and driving results in a fast-paced setting, this role at Blue Dart is your gateway to a rewarding career with limitless potential in the DHL family.