About Gilead Sciences

Gilead Sciences is a leading biopharmaceutical company dedicated to creating a healthier world for all people. For over 35 years, Gilead has pioneered therapies for some of the world's most challenging diseases, including HIV, viral hepatitis, COVID-19, oncology, and inflammatory diseases. Headquartered in Foster City, California, the company employs thousands of passionate professionals who collaborate to advance scientific innovations. Gilead's portfolio includes groundbreaking treatments like Biktarvy for HIV and Trodelvy for oncology, ensuring access to life-changing medicines globally. As a leader in biotech, Gilead invests heavily in research, digital health, and AI to address patient needs and industry challenges.

Role Overview

The Director, Digital Solutions role at Gilead Sciences represents a pivotal opportunity to shape the future of digital health and AI strategy. Based in Foster City, California, this high-impact position involves building a new strategic pillar focused on Customer Experience (CX), Digital Health, Telehealth, and AI Solutions. You will transform patient awareness, access, and adherence through frictionless digital experiences, addressing key friction points in the healthcare ecosystem. This enterprise-wide leadership role demands strategic vision, innovation, and the ability to collaborate across Commercial, Medical, Market Access, IT, Legal, and Regulatory teams. Join Gilead to drive measurable business value while improving outcomes for patients battling HIV, cancer, and inflammatory conditions.

Key Responsibilities

Strategy & Vision

Define and own a comprehensive digital health roadmap that targets friction points across the patient journey, from awareness and diagnosis to treatment and adherence. Align digital solutions with brand imperatives to fuel market growth, heightened awareness, and improved adherence rates. Communicate how Gilead embeds AI across its digital ecosystem to deliver actionable insights and personalized experiences for customers and patients.

Innovation & Implementation

Lead breakthrough digital health initiatives that enhance outcomes and experiences, all while upholding strict compliance with regulatory standards and data integrity. Scope and prioritize use cases for coverage, reimbursement, and digital access tailored to healthcare professionals (HCPs) and patients. Translate complex business needs into actionable requirements, partnering with internal teams and external vendors for seamless execution.

Enterprise CX Leadership

Champion a company-wide CX transformation, implementing Voice of Customer (VoC) programs, journey mapping, and robust CX measurement frameworks. Collaborate with Brand, Digital Strategists, Market Access, Digital Ops, IT, Legal, Compliance, and third-party partners to develop standard operating procedures (SOPs), rollout strategies, and technical roadmaps.

HealthTech & Influence

Drive the adoption of emerging health technologies and AI-powered platforms to boost patient engagement, telehealth capabilities, and personalized care. Evaluate and integrate tools like remote monitoring and AI-driven decision support. Secure executive buy-in for innovative, first-of-its-kind digital initiatives and lead cross-functionally without direct authority.

Qualifications & Requirements

Basic Qualifications: High School Degree with 16 years' experience, Associate's degree with 14 years, Bachelor's with 12 years, Master's with 10 years, or PhD with 8 years in relevant fields.

Preferred Qualifications: 8-10 years in pharma, biotech, or life sciences, with deep expertise in market access including coverage, reimbursement, trade operations, pricing, and drug distribution. Strong customer experience acumen, including VoC, journey mapping, and CX frameworks. Proven track record in digital health, AI strategy, telehealth, and cross-functional leadership. Experience influencing senior stakeholders and navigating regulatory landscapes in biopharma is essential.

Benefits & Perks

Gilead Sciences offers an exceptional benefits package designed to support your well-being and professional success. Enjoy comprehensive health insurance, including medical, dental, and vision coverage, plus generous paid time off and family leave policies. Employees receive performance-based bonuses, stock options, and a 401(k) match. Wellness programs, onsite fitness centers, and mental health resources promote work-life balance. Gilead invests in your growth through tuition reimbursement, leadership development, and access to cutting-edge training in digital health and AI.

Career Growth

At Gilead, career advancement is a priority. As a Director, Digital Solutions, you'll have opportunities to lead enterprise initiatives, mentor teams, and influence Gilead's digital transformation. The company's commitment to people leadership fosters an inclusive environment where employees are empowered to evolve the culture. With Gilead's expansion in HIV, oncology, and inflammatory diseases, this role positions you for executive trajectories in biopharma innovation.

Why Join Gilead

Joining Gilead means contributing to bold ambitions that make a direct impact on global health. Work on therapies that have transformed HIV treatment and advanced oncology care, while pioneering AI-driven solutions for patients with inflammatory diseases. Gilead's collaborative culture, relentless drive, and focus on employee development make it the ideal place for ambitious leaders. In Foster City, California, you'll thrive in a dynamic hub of biotech excellence, surrounded by top talent and resources to create possible, together.

Role FAQs

Q: What experience is required? Ideally 8-10 years in pharma/biotech with market access and CX expertise.

Q: Is this a remote role? This position is based in Foster City, California, with potential for hybrid flexibility.

Q: How does this role impact patients? By designing digital solutions that streamline access and adherence for HIV, cancer, and inflammatory disease therapies.

Q: What technologies will I work with? AI platforms, telehealth tools, remote monitoring, and CX analytics.

Q: What's the company culture like? Inclusive, innovative, and focused on employee empowerment and bold scientific advancements.