About Gilead Sciences

Gilead Sciences is a leading biopharmaceutical company dedicated to creating a healthier world for all people. For over 35 years, Gilead has pioneered breakthroughs in treating some of the world's most devastating diseases, including HIV, viral hepatitis, COVID-19, and cancer. The company's portfolio includes revolutionary HIV treatments and prevention methods, a cure for hepatitis C, and cutting-edge therapies for viral, inflammatory diseases, and certain cancers. Headquartered in Foster City, California, Gilead employs thousands of passionate professionals united by a mission to advance scientific innovation and ensure global access to life-changing therapies. Gilead's work in HIV has transformed millions of lives, while advancements in oncology and inflammatory diseases continue to push the boundaries of medical science.

Role Overview

The Director, Product Management role at Gilead Sciences, based in Foster City, California, reports to the Senior Director, Omnichannel. This pivotal position drives the business strategy and roadmap for the CRM (G360) platform, embedding AI-driven innovations to empower field teams with seamless, personalized customer experiences. As a leader in omnichannel engagement transformation, you will position Gilead's field force as a catalyst for customer-centric innovation. Ideal candidates bring deep experience in digital platform product management and field operations leadership, delivering thought leadership in CRM and field enablement to achieve measurable commercial impact.

Key Responsibilities

In this role, you will define and own the business vision for CRM (G360), inspiring innovation aligned with Gilead’s mission. Key responsibilities include shaping CRM capabilities with AI for smarter decision-making, fostering continuous innovation, and owning value generation through strategic investments. You will develop a multi-year roadmap balancing quick wins and long-term initiatives, partnering with IT to deliver quarterly increments. Collaboration across Global Commercial Strategy & Operations is essential, along with driving optimal CRM usage, owning the digital customer journey, and ensuring compliance with legal and privacy standards.

Strategic Leadership

Lead the transformation of omnichannel engagement, identifying cross-product dependencies and influencing alignment for maximum impact.

Innovation and Adoption

Position novel CRM features based on data-driven insights, partnering with technology teams and vendors to realize business value and drive change management.

Qualifications & Requirements

Candidates must hold a Bachelor’s Degree with at least 12 years of experience in business product management, commercial strategy, and technology-enabled transformation—or 10 years with a Master’s Degree. Proven field operations leadership and thought leadership in CRM and field force enablement are required. Strong capabilities in AI integration, roadmap development, cross-functional partnership, and compliance are essential. The ideal profile combines strategic vision with hands-on execution to deliver customer-focused outcomes in a biopharmaceutical context.

Benefits & Perks

Gilead Sciences offers a comprehensive benefits package designed to support employee well-being and professional success. Enjoy competitive salaries with performance-based incentives, robust health insurance including medical, dental, and vision coverage, and generous paid time off. Additional perks include retirement savings plans with company matching, tuition reimbursement for ongoing education, and wellness programs promoting physical and mental health. Employees benefit from flexible work arrangements, onsite fitness facilities, and commuter assistance in Foster City.

Career Growth

At Gilead, career advancement is a priority. As a People Leader, you will drive cultural evolution, fostering inclusion and empowerment. The Director role provides exposure to senior leadership, cross-functional projects, and global initiatives in HIV, oncology, and inflammatory diseases. Professional development resources, mentorship programs, and leadership training equip you for future roles, with many employees progressing to executive positions within Gilead's dynamic structure.

Why Join Gilead

Joining Gilead means contributing to bold ambitions against public health challenges. Work on groundbreaking therapies that improve lives globally, supported by a collaborative culture valuing innovation and impact. In Foster City, collaborate with top talent in a state-of-the-art environment, directly influencing Gilead's leadership in biopharma. Your expertise in CRM and AI will amplify field effectiveness, advancing Gilead's mission in HIV treatments, oncology innovations, and inflammatory disease solutions.

Role FAQs

What is the reporting structure?

This role reports to the Senior Director, Omnichannel, within Global Commercial Strategy & Operations.

Is relocation assistance provided?

Gilead offers competitive relocation support for qualifying candidates moving to Foster City, California.

What technologies are involved?

Focus on CRM (G360) with AI-driven features, omnichannel platforms, and integrations with web and marketing automation tools.

How does this role impact patients?

By optimizing field team engagement, you enable better delivery of Gilead's therapies for HIV, cancer, and inflammatory diseases.

What is the work environment like?

A hybrid model in Foster City emphasizes collaboration, innovation, and work-life balance in a mission-driven setting.