Role Overview

Discord, the leading platform for over 200 million monthly users, is at the forefront of gaming communication. With 90% of users playing games and logging 1.5 billion hours monthly, Discord is pivotal in the gaming ecosystem. We're hiring a Director, Account Management to elevate our Advertising Solutions business.

In this role, you'll lead the Account Management team to own the full post-sale customer journey, driving expansion revenue, optimizing outcomes, and sponsoring top accounts. Reporting to the VP of Sales, you'll build scalable processes as we shift to self-serve ads and global expansion. This peer role to Sales Directors demands a builder mindset in a high-growth environment.

Ideal for ad tech veterans with self-serve platform expertise, this position offers autonomy, impact, and leadership in a fun, gaming-centric culture. San Francisco Bay Area location with hybrid flexibility.

Key Responsibilities

As Director, Account Management at Discord, your impact will be transformative:

• Lead and mentor a high-performing team with career pathways, quotas, and metrics tied to customer outcomes and expansion revenue.
• Design end-to-end post-sale journeys: onboarding, adoption, expansion, renewal – crafting playbooks for upsells and retention.
• Foster Sales partnerships via frameworks, SLAs, and metrics, positioning Account Managers as Sales peers.
• Drive revenue via growth marketing: CLV optimization, opportunity spotting, health diagnostics, executive sponsorship.
• Collaborate with Product, Marketing Science, Ad Ops to turn feedback into features; train on self-serve, APIs, auctions.
• Build data frameworks for segmentation, health scoring, prioritization for efficient scaling.
• Oversee global rollout of processes amid self-serve transitions.
• Ensure team mastery of programmatic buying, bidding, campaign workflows.
• Monitor KPIs like ARR growth, churn reduction, NPS.
• Champion customer voice in product roadmaps.
• Scale team from current size to support hyper-growth.
• Innovate retention strategies leveraging Discord's unique gaming data.
• Report directly to VP Sales on revenue contributions.

Expect hands-on involvement in top accounts while scaling operations.

Qualifications

We're seeking proven leaders with:

• 10+ years in customer success/account management/growth marketing/revenue post-sale roles.
• 5+ years leading quota-carrying teams.
• Expertise in self-serve ad platforms: auctions, programmatic, bidding optimization.
• Track record building autonomous AM functions driving expansion in SaaS/ad tech.
• 0-1 builder experience creating processes/playbooks.
• Business acumen + customer focus for aggressive targets + high satisfaction.
• Cross-functional fluency with tech teams.
• Data-driven mindset for segmentation/health scoring.
• Global scaling experience preferred.
• Passion for gaming/Discord a plus.

Senior-level role requiring strategic vision and execution grit.

Salary & Benefits

Salary Range: $250,000 - $350,000 USD base (plus bonuses/equity). Total comp competitive for Bay Area director roles.

Comprehensive Benefits:

• Performance bonuses up to 30% base.
• Equity grants vesting over 4 years.
• Top-tier medical/dental/vision.
• 401(k) with 4% match.
• Unlimited PTO + holidays.
• 16 weeks parental leave.
• $1,500+ annual wellness stipend.
• Professional development budget.
• Discord Nitro + gaming perks.
• Team offsites/gaming events.
• Fully stocked office.
• Mental health EAP.
• Commuter/relocation support.

Hybrid SF Bay Area with remote options.

Why Join Discord?

Discord isn't just a job – it's a mission. Powering gaming communities worldwide, we blend work with play. Enjoy a culture of innovation, autonomy, and fun. Our Advertising Solutions team scales rapidly, offering massive growth potential. Bay Area HQ fosters collaboration amid stunning scenery. Join peers who game together, innovate boldly, and impact millions. High-impact role in exploding ad tech + gaming intersection.

Perks like Nitro, events, wellness make Discord exceptional. We're committed to diversity, inclusion, and employee success.

How to Apply

Ready to lead Discord's AM revolution? Submit resume, LinkedIn, cover letter highlighting ad tech wins. Interviews: recruiter screen, hiring manager, cross-functional, exec panel. No agencies. Discord values diverse backgrounds; we hire for potential.

Apply now – shape gaming's advertising future!