Role Overview

As Senior Product Manager for Commerce (Consumer Experiences), you'll own the end-to-end surfaces where players discover and purchase third-party in-game items directly on Discord. Imagine group buying sessions with friends, social discovery feeds highlighting hot items, and one-tap mobile purchases that feel native to our platform. You'll bridge gaming studios' needs with Discord's massive social graph to create commerce that's as engaging as a multiplayer raid.

This role is perfect for seasoned PMs with e-commerce chops who thrive in ambiguity, love data-driven experimentation, and understand gamers deeply. Reporting to commerce leadership, you'll collaborate across engineering, design, data science, trust & safety, payments, partnerships, and marketing. Discord's mission to make gaming more social extends to commerce—helping studios monetize while players shop together effortlessly.

Key challenges include optimizing mobile/desktop parity, ensuring regulatory compliance for payments, and leveraging Discord's unique social dynamics for viral purchase behaviors. Success means billions in facilitated transactions and Discord becoming the destination for game item commerce.

Key Responsibilities

1. Define the product philosophy, vision, and multi-year roadmap for player discovery and purchase of 3P in-game items on Discord.
2. Build and rapidly iterate consumer-facing experiences across mobile apps, desktop clients, and in-server embeds.
3. Lead pioneering social purchase experiments, like group buying pools and friend-referred deals powered by Discord’s social graph.
4. Partner with engineering on complex integrations for payments, item fulfillment, identity verification, and account linking.
5. Collaborate with game studios and publishers to map player journeys, align on business goals, and navigate technical constraints.
6. Drive rigorous A/B testing and experimentation across conversion funnels, UX patterns, and merchandising algorithms.
7. Communicate product vision, priorities, and impact metrics to executives and cross-functional stakeholders.
8. Shape Discord’s overarching commerce strategy to rival platforms like Steam or Epic Games Store.
9. Analyze user data to uncover social behaviors driving purchase intent, like server-wide item hype.
10. Ensure all features prioritize trust, safety, and simplicity—critical for mobile-first gamers.
11. Monitor KPIs like conversion rate, average order value, and repeat purchase frequency.
12. Advocate for players by incorporating feedback loops into every sprint.
13. Scale features from MVP to high-volume, handling millions of daily transactions.

Expect a fast-paced environment where you'll ship weekly and pivot based on real-time data from 200M+ users.

Qualifications

To excel, you need:

• 5+ years shipping consumer software with proven business impact, ideally in e-commerce or marketplaces.
• Deep gaming knowledge: player psychographics, studio partnerships, and trends like live ops.
• Hands-on mobile product ownership emphasizing frictionless UX, trust signals, and high conversion.
• Technical savvy to spec systems for payments (Stripe/PayPal), fulfillment APIs, and OAuth flows.
• Analytical prowess: SQL fluency, experiment design, and storytelling with data.
• Ambiguity ninja: Turn vague requirements into prioritized, testable roadmaps.
• Cross-functional leadership without authority—rallying eng, design, and biz teams.
• Bonus: Social commerce experience (e.g., Instagram Shopping), game econ expertise, or external partnerships.

A technical degree is a plus, but impact trumps pedigree.

Salary & Benefits

Salary range: $180,000 - $260,000 USD base (plus equity, bonus). Total comp can exceed $350K+ for top performers.

• Equity in pre-IPO Discord—real ownership in a unicorn.
• Top-tier health/dental/vision + mental health support.
• Unlimited PTO + 16 weeks parental leave.
• Wellness stipend ($1,200/year) + home office setup.
• Learning budget for PM certifications, gaming conferences (GDC, etc.).
• Discord Nitro + gaming peripherals allowance.
• Team offsites, volunteer days, and snacks galore.

Why Join Discord?

Discord isn't just a chat app—it's gaming's social hub, redefining how 200M+ people connect. Our commerce bet positions us as the next big platform play, blending social virality with monetization. Work with brilliant minds in SF's epicenter, impacting billions of gaming hours monthly.

Culture: Transparent, player-obsessed, no-BS. We ship fast, fail forward, and celebrate wins with voice parties. Bay Area HQ offers stunning views, but we're hybrid-friendly for top talent.

Grow your career: Mentorship from commerce vets, visibility to leadership, and paths to Director/VP. Join alums who've gone to Roblox, Unity, Meta Gaming.

How to Apply

Ready to make gaming commerce social? Submit your resume, a note on your favorite Discord commerce idea, and links to shipped products. We review weekly—diversity encouraged. No agencies. Let's build the future of gaming together!