Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Port Adventure Financial Specialist is a strategic role supporting Disney Cruise Line Port Adventures by managing complex financial operations, vendor payments, and cost-accuracy oversight. This position owns end-to-end financial processes, including invoice review, international payments, reconciliations, and financial reporting. The Specialist collaborates closely with third-party Tour Operators and internal teams—Finance, Revenue Management, Product Development, and Operations—to ensure operational alignment, financial integrity, and compliance. In addition to maintaining accurate vendor costs, contracts, and documentation, the role drives system improvements and strengthens financial workflows. It requires deep expertise, strategic oversight, and cross-functional leadership to protect vendor relationships, mitigate reputational risk, and support scalable growth with new ship releases.

 

Responsibilities

Financial Operations & Payments

• Review, reconcile, and process vendor and Tour Operator invoices with accurate cost allocation.

• Prepare, execute, and monitor payments via MXP, SAP, wire transfer, and related systems.

• Handle international payments, currency considerations, and compliance with financial controls and accounting standards.

• Maintain accurate financial records including coding and filing by region, country, port, tour name, tour code, and vendor.

• Be the point of contact for all third-party vendors resolving discrepancies proactively.

• Monitor outstanding balances, follow up on overdue payments, and ensure partners have received funds.

• Provide payment summaries, balances, accrual reports, and departmental reporting—including self-auditing to ensure accuracy.

• Support audits by providing required documentation and serve as a subject matter expert for internal and external audit inquiries.

Vendor Relations & Documentation

• Communicate with Tour Operators and suppliers to resolve payment issues, confirm account details, and maintain accurate records of vendor terms and pricing changes.

• Support onboarding of vendors into the Disney Supplier Management Portal.

• Maintain up-to-date vendor cost files, financial documentation, and pricing histories.

Reconciliation & Financial Analysis

• Generate monthly account reconciliations, prepare journal entries, and support accrual reporting.

• Conduct financial analysis that supports decision-making and validates cost accuracy.

Cross-Functional Collaboration

• Partner with Finance, Procurement, Revenue Management, Product Development, Business Office Managers, and Shipboard Port Adventures leadership to resolve payment issues and maintain smooth operational workflows.

• Provide day-to-day operational financial support, ensuring timely issue resolution.

System & Process Optimization

• Support and lead system improvements, testing, and workflow enhancements for MXP, SAP, Coupa, and related platforms.

• Identify opportunities to improve financial processes, tools, and documentation to enhance efficiency and accuracy.

Cost Accuracy & Compliance Oversight

• Ensure all vendor costs are correct, contract-aligned, and properly documented.

• Maintain strong internal controls and support audit readiness through consistent compliance practices.

Key Competencies

• Analytical Thinking: Ability to interpret financial data, identify discrepancies, and recommend corrective actions.

• Attention to Detail: Ensures accuracy in payments, reconciliations, documentation, and cost audits.

• Communication Skills: Effectively collaborates with internal teams and international vendors to resolve payment and documentation issues.

• Project Management: Ability to manage financial workflows, system upgrades, and cross-functional initiatives while meeting deadlines.

• Problem-Solving: Quickly identifies issues and implements solutions that support compliance and operational efficiency.

Required Qualifications

• Strong understanding of financial processes, international payments, reconciliations, and vendor invoicing.

• Experience managing third-party vendors in a travel, recreation, hospitality, or tour-operations environment.

• High level of accuracy, strong analytical abilities, and excellent organizational skills.

• Ability to prioritize multiple projects and meet time-sensitive deadlines in a fast-paced environment.

• Strong communication skills—clear, professional verbal and written communication with internal and external partners.

• Experience with MXP, SAP, Coupa, Business Objects, and Microsoft Office Suite.

• Proven ability to handle sensitive financial information with discretion.

Desired Qualifications

• Experience in financial operations, auditing, or vendor management.

• Minimum 5 years’ experience in the travel, tour, cruise, or recreation industry.

• Experience working with international vendors and understanding global payment processes.

• Familiarity with contract terms and supporting contract-related financial alignment.

Required Education

• Bachelor’s degree in Finance, Accounting, Economics, Business, Tour Operations Hospitality, or a related field — or equivalent professional experience.

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