Tour Specialist (RP)
Disney
Tour Specialist (RP)
Job Description
Job Summary:
The Walt Disney Archives was established in 1970 to collect, preserve, and make available for research the historical materials relating to Walt Disney and the company he founded. As the Archives (a part of the Disney Corporate Communications team) grows and expands its services, collections, programs, and outreach, to both internal and external clients and employees companywide, the department is seeking an enthusiastic, forward-thinking, motivated professional eager to join their team.
Responsibilities:
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral and content. Stay current with any changes to operations or content
Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
Provides tours from 1-3 hours. Length varies depending on tour request.
Handle all security clearances, safety and parking instructions for tour guests
Be able to troubleshoot and be flexible with unexpected changes
Ensure all tour collateral is distributed to guests accordingly
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions
Professional demeaner with strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs
Support special event projects as requested/needed when there is downtime with tours
Communication with manager and/or Sr Hosts to stay current on tour locations and continued study of company history for accuracy in tour content.
Qualifications:
1+ years' experience in presenting/performing to a variety of guest types.
Must have the ability to present engaging and accurate information to guests.
Professional/business-casual guest-facing experience in the customer service and entertainment industry.
Strong knowledge and passion for Disney history.
The hiring range for this position in California is $44,700.00-$59,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Locations
- Location Burbank, California, United States
Salary
44,700 - 59,800 USD / yearly
Skills Required
- Strong guest-facing skillsintermediate
- Ability to troubleshoot and be flexible with unexpected changesintermediate
- Positive spokesperson for Disney with an upbeat spiritintermediate
- Engaging guest-facing interactionsintermediate
- Professional demeanorintermediate
Required Qualifications
- 1+ years' experience in presenting/performing to a variety of guest types (experience)
- Ability to present engaging and accurate information to guests (experience)
- Professional/business-casual guest-facing experience in the customer service and entertainment industry (experience)
- Strong knowledge and passion for Disney history (experience)
Responsibilities
- Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
- Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects
- Thoroughly study and know all tour guidelines, scripts, collateral and content
- Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
- Handle all security clearances, safety and parking instructions for tour guests
Benefits
- general: Full range of medical benefits
- general: Financial benefits
- general: Bonus and/or long-term incentive units
- general: Other benefits dependent on the level and position offered
Tags & Categories
Answer 10 quick questions to check your fit for Tour Specialist (RP) @ Disney.
Related Books and Jobs
Tour Specialist (RP)
Disney
Tour Specialist (RP)
Job Description
Job Summary:
The Walt Disney Archives was established in 1970 to collect, preserve, and make available for research the historical materials relating to Walt Disney and the company he founded. As the Archives (a part of the Disney Corporate Communications team) grows and expands its services, collections, programs, and outreach, to both internal and external clients and employees companywide, the department is seeking an enthusiastic, forward-thinking, motivated professional eager to join their team.
Responsibilities:
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral and content. Stay current with any changes to operations or content
Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
Provides tours from 1-3 hours. Length varies depending on tour request.
Handle all security clearances, safety and parking instructions for tour guests
Be able to troubleshoot and be flexible with unexpected changes
Ensure all tour collateral is distributed to guests accordingly
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions
Professional demeaner with strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs
Support special event projects as requested/needed when there is downtime with tours
Communication with manager and/or Sr Hosts to stay current on tour locations and continued study of company history for accuracy in tour content.
Qualifications:
1+ years' experience in presenting/performing to a variety of guest types.
Must have the ability to present engaging and accurate information to guests.
Professional/business-casual guest-facing experience in the customer service and entertainment industry.
Strong knowledge and passion for Disney history.
The hiring range for this position in California is $44,700.00-$59,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
About The Walt Disney Company (Corporate):
At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).
Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Having technical issues? View the FAQs for help.
Locations
- Location Burbank, California, United States
Salary
44,700 - 59,800 USD / yearly
Skills Required
- Strong guest-facing skillsintermediate
- Ability to troubleshoot and be flexible with unexpected changesintermediate
- Positive spokesperson for Disney with an upbeat spiritintermediate
- Engaging guest-facing interactionsintermediate
- Professional demeanorintermediate
Required Qualifications
- 1+ years' experience in presenting/performing to a variety of guest types (experience)
- Ability to present engaging and accurate information to guests (experience)
- Professional/business-casual guest-facing experience in the customer service and entertainment industry (experience)
- Strong knowledge and passion for Disney history (experience)
Responsibilities
- Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
- Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects
- Thoroughly study and know all tour guidelines, scripts, collateral and content
- Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
- Handle all security clearances, safety and parking instructions for tour guests
Benefits
- general: Full range of medical benefits
- general: Financial benefits
- general: Bonus and/or long-term incentive units
- general: Other benefits dependent on the level and position offered
Tags & Categories
Answer 10 quick questions to check your fit for Tour Specialist (RP) @ Disney.
Related Books and Jobs