Account Executive, Small to Medium Business

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management (IAM) platform, we unleash business-critical data trapped in documents, integrating e-signature and contract lifecycle management (CLM) with systems of record to save time, money, and opportunity. As the #1 company in e-signature and CLM, DocuSign empowers SMBs across all industries to create, commit, and manage agreements intelligently. As the SMB Account Executive for UK accounts, you will drive and develop opportunities within small to medium businesses across all verticals. Sell additional use cases, products, and services into existing accounts while engaging and nurturing prospects. You’ll exceed monthly and quarterly quotas through dedicated deal management, forecast accuracy, and driving adoption in collaboration with internal teams and the DocuSign partner ecosystem. This individual contributor role reports to the Manager, SMB Sales and requires evangelizing innovative IAM solutions with strong cross-functional collaboration and pre/post-sales engagement. The hybrid designation means dividing time between in-office (minimum 2 days/week) and remote work, with access to an office location required. Join DocuSign’s innovation culture where trust, equality, and impact define our work. We listen, stay honest, and do what’s right—building lasting relationships and making the world more agreeable. Feel pride in contributing to a platform that transforms how businesses operate globally.

Key Responsibilities

• Drive programmatic engagement with existing DocuSign UK SMB clients to uncover additional use cases and grow incremental revenue through the broader DocuSign Agreement Cloud
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and alignment with intelligent agreement management solutions
• Position DocuSign's e-signature, CLM, and IAM value proposition by linking benefits to key client business issues across all industry verticals
• Expand DocuSign solutions beyond initial implementations by presenting, recommending, and upselling new products, services, and partner ecosystem offerings
• Process sales orders, facilitate seamless customer onboarding, and drive adoption and usage in collaboration with internal teams
• Manage customer needs for engagement with DocuSign resources including professional services, training, product management, and marketing
• Enlist satisfied customers to participate and speak at DocuSign and partner events to evangelize our innovative solutions
• Provide accurate, timely sales reports, forecasts, and pipeline management to support forecast accuracy and exceed monthly/quarterly quotas
• Maintain sophisticated knowledge of DocuSign’s e-signature, CLM, and IAM products while keeping CRM database current with account information, leads, and follow-ups
• Serve as internal advocate and escalation point to foster customer loyalty and long-term relationships

Required Qualifications

• BS/BA degree or equivalent relevant experience
• Experience in an Account Executive role or equivalent quota-carrying sales position
• Proven track record of exceeding sales quotas in a fast-paced environment
• Strong understanding of consultative sales processes
• Proficiency in CRM tools, particularly Salesforce.com
• Excellent computer skills including Microsoft Word, PowerPoint, Excel, and Google Suite
• Ability to manage full sales cycles from opportunity identification to close

Preferred Qualifications

• Fluency in English (written and spoken)
• Experience in consultative sales and account management within a SaaS model
• Background in selling e-signature, CLM, or intelligent agreement management solutions
• Familiarity with UK SMB market dynamics across various industry verticals
• Previous success in cross-selling and upselling SaaS products to existing accounts

Required Skills

• Consultative selling expertise
• Quota attainment and revenue generation
• Account management and relationship building
• SaaS sales experience
• CRM proficiency (Salesforce.com)
• Forecast accuracy and pipeline management
• Cross-functional collaboration
• Product evangelism and storytelling
• Value proposition articulation
• Upsell and cross-sell strategies
• Customer onboarding and adoption driving
• UK SMB market knowledge
• E-signature and CLM solution understanding
• Intelligent agreement management familiarity
• Microsoft Office Suite mastery
• Google Workspace proficiency
• Analytical thinking and business acumen
• Resilience and adaptability in dynamic environments

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible work arrangements including hybrid model
• Professional development stipend and access to DocuSign University training
• Stock purchase plan and employee stock purchase program
• Parental leave and family-friendly benefits
• Wellness programs including mental health support and fitness reimbursements
• Volunteer time off and community impact initiatives
• Global employee assistance program

DocuSign is an Equal Opportunity Employer.