Account Executive, Small to Medium Business

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life, empowering over 1.5 million customers and more than a billion people in 180+ countries to accelerate business and simplify lives through intelligent agreement management. As the global leader in e-signature and contract lifecycle management (CLM), DocuSign’s platform unleashes trapped data from documents, connecting it to core business systems to drive efficiency, reduce costs, and unlock opportunities. Join our innovative culture where trust, equality, and bold ideas transform how the world agrees. As the SMB Account Executive for UK accounts, you’ll drive revenue growth within small to medium businesses across all verticals. Sell additional use cases, products, and services into existing accounts while nurturing prospects, exceeding monthly/quarterly quotas, and ensuring forecast accuracy. Collaborate with internal teams and the DocuSign partner ecosystem to evangelize our cutting-edge e-signature, CLM, and Agreement Cloud solutions. This individual contributor role reports to the Manager, SMB Sales, in a hybrid model requiring minimum 2 days/week in-office. Deliver exceptional value by qualifying opportunities per DocuSign’s methodology, positioning our platform as the ultimate business solution, and expanding beyond initial implementations through strategic upsells. Manage the full sales cycle—from opportunity development and onboarding to advocacy and loyalty—while maintaining meticulous CRM records. Thrive in our high-energy environment fueled by innovation, cross-functional teamwork, and a passion for making agreements smarter and more agreeable.

Key Responsibilities

• Drive programmatic engagement with existing DocuSign UK SMB clients to uncover additional use cases and grow incremental revenue through the DocuSign Agreement Cloud
• Qualify sales opportunities using DocuSign’s sales methodology, ensuring client fit and success criteria are met
• Position DocuSign's intelligent agreement management and e-signature value proposition to solve key business challenges
• Expand solutions beyond initial implementations by upselling new products, services, and partner integrations
• Process sales orders, facilitate seamless customer onboarding, and manage post-sales adoption
• Collaborate with internal teams (professional services, training, product management, marketing) to address customer needs
• Enlist customers for DocuSign and partner events to build advocacy and loyalty
• Provide accurate, timely sales reports, forecasts, and pipeline updates to management
• Maintain sophisticated knowledge of DocuSign’s e-signature, CLM, and IAM platforms
• Keep CRM database current with account details, leads, and follow-ups
• Serve as internal advocate and escalation point to ensure customer loyalty and satisfaction
• Evangelize innovative DocuSign products to prospects and customers across all verticals

Required Qualifications

• BS/BA degree or equivalent relevant experience
• Proven experience in an Account Executive role or equivalent quota-carrying sales position
• Demonstrated track record of exceeding sales quotas in a fast-paced environment
• Experience selling to small to medium businesses (SMB) across various industry verticals
• Strong understanding of consultative sales processes and account management
• Proficiency in CRM tools, particularly Salesforce.com
• Ability to manage deal pipelines, forecasts, and reporting accurately
• Willingness to work in a hybrid model with minimum 2 days per week in-office in the UK

Preferred Qualifications

• Fluency in English (written and spoken)
• Experience in SaaS sales, ideally in e-signature, CLM, or intelligent agreement management
• Familiarity with Google Workspace suite
• Proficiency in Microsoft Office suite (Word, PowerPoint, Excel)
• Previous success in upselling and cross-selling within existing accounts
• Knowledge of the UK SMB market and partner ecosystems

Required Skills

• Consultative sales expertise
• Quota attainment and pipeline management
• SaaS account management
• CRM proficiency (Salesforce.com)
• Forecast accuracy and reporting
• Cross-functional collaboration
• Customer relationship building
• Value proposition articulation
• Upsell and expansion selling
• E-signature and CLM knowledge
• Intelligent agreement management understanding
• UK SMB market insight
• Evangelism of innovative technologies
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Google Workspace familiarity
• Deal negotiation and closing
• Problem-solving and escalation handling
• Adaptability in dynamic sales environments

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) matching and employee stock purchase program
• Flexible hybrid work model with collaborative office spaces
• Generous paid time off, parental leave, and wellness programs
• Professional development stipend and access to DocuSign University
• Employee Assistance Program and mental health support
• Volunteer time off and community impact initiatives
• Global recognition programs and innovation rewards

DocuSign is an Equal Opportunity Employer.