Account Executive, Small to Medium Business - French Speaking

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunities. Join our innovative culture where bold ideas and customer success drive everything we do. The Account Executive, Small to Medium Business - French Speaking, is a high-impact individual contributor role reporting to the Manager, SMB. This position blends relationship management and revenue expansion in a dynamic, fast-paced, technology-driven environment. You'll manage a large portfolio of existing French-speaking SMB clients, delivering programmatic engagement to uncover new use cases within the DocuSign Agreement Cloud. By qualifying opportunities, positioning our e-signature and CLM solutions against key business challenges, and driving upsells, you'll fuel sustainable growth while fostering deep client loyalty. Ideal candidates thrive in hybrid settings (minimum 2 days/week in-office), excel at handling high-volume accounts independently yet collaboratively, and bring SaaS sales expertise with fluency in English and French. You'll process orders, facilitate onboarding, coordinate with cross-functional teams, and serve as the client's internal advocate—ensuring they maximize DocuSign's transformative power. With accurate forecasting, event advocacy, and CRM diligence, you'll contribute to our mission of making the world more agreeable. At DocuSign, we build trust through equality, innovation, and integrity. Enjoy competitive pay, uncapped commissions, comprehensive benefits, unlimited PTO, and a culture that celebrates your impact. Help us revolutionize agreements—apply today. #LI-Hybrid #LI-KL1

Key Responsibilities

• Deliver programmatic engagement with existing DocuSign SMB clients to build relationships and drive incremental revenue through new use cases in the DocuSign Agreement Cloud
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and expansion potential
• Position DocuSign's intelligent agreement management and e-signature value proposition to address key client business challenges
• Expand DocuSign solutions beyond initial implementation by identifying upsell opportunities for products, services, and partner integrations
• Process sales orders, facilitate seamless customer onboarding, and coordinate with professional services, training, and product teams
• Enlist satisfied customers to participate in or speak at DocuSign and partner events to showcase success stories
• Provide accurate, timely sales reports, forecasts, and account updates to management via Salesforce
• Maintain sophisticated knowledge of DocuSign’s e-signature, CLM, and intelligent agreement management offerings
• Manage customer loyalty as the primary advocate and escalation point, optimizing processes for long-term success
• Maintain current and accurate account data, leads, and follow-ups in the CRM database

Required Qualifications

• Basic fluency in English and French (written and spoken)
• 3+ years of experience in SaaS consultative sales and account management
• Proven experience using Salesforce.com for CRM management and reporting
• Proficiency with Microsoft Word, PowerPoint, and Excel for client presentations and analysis
• Demonstrated ability to manage a high-volume portfolio of SMB accounts
• Strong understanding of e-signature solutions and intelligent agreement management platforms
• Experience qualifying sales opportunities using defined methodologies and success metrics

Preferred Qualifications

• Track record of consistently exceeding sales quotas in a SaaS environment
• Services or consulting delivery experience, particularly in agreement lifecycle management
• Skill in client process optimization and uncovering new use cases for e-signature and CLM
• Experience managing relationships in fast-paced, technology-driven SMB markets
• Prior success in upselling SaaS products and partner solutions

Required Skills

• SaaS consultative selling
• Account management and expansion
• Salesforce CRM proficiency
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Fluent English and French communication
• Client relationship building
• Opportunity qualification and forecasting
• Value proposition articulation
• Upselling and cross-selling techniques
• Process optimization
• High-volume account handling
• Proactive prioritization
• Collaborative teamwork
• Independent problem-solving
• E-signature and CLM knowledge
• Customer advocacy
• Sales reporting and analytics
• Adaptability in fast-paced environments

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company match
• Flexible hybrid work model with minimum 2 days in-office per week
• Unlimited PTO and paid volunteer time off to support work-life balance
• Professional development stipend for training, certifications, and conferences
• Stock purchase plan and employee stock purchase program
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave, fertility benefits, and family-forming support

DocuSign is an Equal Opportunity Employer.