Account Executive, SMB

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating it seamlessly with systems of record to save time, money, and opportunities. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign empowers companies to create, commit, and manage agreements innovatively in a dynamic, technology-driven environment. The Account Executive, SMB is a high-impact individual contributor role reporting to the Senior Manager, Commercial, blending relationship management with revenue expansion in our Sales & Partnerships team. You will engage existing SMB clients programmatically to deepen relationships, uncover new use cases for DocuSign's e-signature, CLM, and agreement cloud solutions, and drive incremental growth. Thriving in a fast-paced setting, you will manage a high volume of accounts, qualify opportunities per our sales methodology, position our value proposition against client business challenges, and expand beyond initial implementations through upselling products, services, and partners. This hybrid role requires minimum 2 days per week in-office. Ideal candidates bring SaaS consultative sales experience, bilingual fluency in English and Spanish, and proficiency in Salesforce and Microsoft tools. You excel at client process optimization, exceeding quotas, and fostering loyalty as an internal advocate. At DocuSign, our innovation culture values proactive change agents who collaborate independently to make the world more agreeable. Join us to feel deep pride in contributing to a better business world, supported by equal opportunities, trust, and comprehensive benefits.

Key Responsibilities

• Deliver programmatic engagement with existing DocuSign SMB clients to build relationships and uncover opportunities for incremental revenue growth within the DocuSign Intelligent Agreement Management platform
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and expansion potential
• Position DocuSign's e-signature and CLM value proposition by linking benefits to clients' key business challenges and workflows
• Expand DocuSign solutions beyond initial implementation by identifying new use cases, upselling products, services, and partner integrations
• Process sales orders, facilitate seamless customer onboarding, and coordinate with DocuSign resources like professional services, training, and product teams
• Enlist satisfied customers to participate in or speak at DocuSign and partner events to showcase success stories
• Provide accurate, timely sales reports, forecasts, and account updates to management
• Maintain sophisticated knowledge of DocuSign’s full product suite, including e-signature, agreement cloud, and intelligent agreement management features
• Keep CRM database (Salesforce) current with account details, leads, and follow-ups
• Serve as the primary advocate and escalation point for assigned clients to ensure loyalty and long-term success

Required Qualifications

• Basic fluency in English and Spanish
• Proven experience in SaaS consultative sales and account management
• Hands-on experience with Salesforce.com, Microsoft Word, PowerPoint, and Excel
• Demonstrated ability to manage and grow existing client accounts in a fast-paced SaaS environment
• Strong understanding of client success criteria and sales qualification methodologies
• Experience handling high-volume client relationships and driving revenue expansion
• Ability to work collaboratively in a dynamic, technology-driven team while thriving independently

Preferred Qualifications

• Track record of consistently exceeding sales quotas in SaaS technology sales
• Services or consulting delivery experience, particularly in e-signature or agreement management
• Proven skill in client process optimization and uncovering new use cases
• Experience enlisting clients for events, webinars, or advocacy programs
• Background in intelligent agreement management or contract lifecycle management (CLM) solutions

Required Skills

• SaaS consultative selling
• Account management and expansion
• Salesforce CRM proficiency
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Client relationship building
• Revenue forecasting and reporting
• Opportunity qualification
• Value proposition articulation
• Upselling and cross-selling
• Process optimization
• Bilingual communication (English/Spanish)
• Proactive prioritization
• Adaptability to change
• Collaborative teamwork
• Independent execution
• eSignature and CLM knowledge
• Customer advocacy
• Event coordination

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company match
• Flexible time off including unlimited PTO and paid company holidays
• Professional development stipend for training, certifications, and conferences
• Hybrid work model with in-office collaboration and remote flexibility
• Stock purchase plan and employee stock purchase program
• Wellness programs including gym reimbursements and mental health support
• Parental leave and family-friendly benefits

DocuSign is an Equal Opportunity Employer.