Account Executive, SMB - French Speaking

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunities. Join our innovative culture where bold ideas drive transformative technology in a dynamic, fast-paced environment. The Account Executive, SMB - French Speaking, is a high-impact individual contributor role reporting to the Manager, SMB, blending relationship management with revenue growth. You will engage existing French-speaking SMB clients programmatically, uncovering expansion opportunities within DocuSign's Agreement Cloud. Thrive in handling a large portfolio of accounts by qualifying opportunities per our sales methodology, positioning e-signature and CLM solutions against key business pain points, and driving upsell of innovative products and partner integrations. This hybrid role (minimum 2 days/week in-office) demands fluency in English and French to serve diverse clients effectively. Success requires consultative sales experience in SaaS, a track record of quota attainment, and the agility to manage concurrent relationships while optimizing client processes. You'll process orders, facilitate onboarding, coordinate cross-functional resources, and advocate for customers as their internal champion. Maintain CRM accuracy, deliver precise forecasts, and enlist clients for events to amplify DocuSign's impact. With outstanding communication and travel readiness, you'll contribute to our mission of making the world more agreeable through cutting-edge agreement technology.

Key Responsibilities

• Deliver programmatic engagement with existing DocuSign SMB clients to build relationships and uncover new use cases for intelligent agreement management
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and expansion potential
• Position DocuSign's e-signature and CLM value proposition by linking it to clients' key business challenges and outcomes
• Expand DocuSign solutions beyond initial implementation by upselling products, services, and partner integrations from the Agreement Cloud
• Process sales orders, facilitate seamless customer onboarding, and coordinate with professional services, training, and product teams
• Enlist customers to participate in DocuSign and partner events as advocates and speakers
• Provide accurate, timely sales reports, forecasts, and account updates to management
• Maintain sophisticated knowledge of DocuSign’s full product suite, including e-signature innovations and intelligent agreement management
• Manage CRM database with current account information, leads, and follow-ups for assigned clients
• Serve as the primary advocate and escalation point to drive customer loyalty and retention

Required Qualifications

• Basic fluency in English and French (written and spoken)
• 3+ years of experience in consultative sales and account management, preferably in a SaaS environment
• Proven experience using Salesforce.com and proficiency in Microsoft Word, PowerPoint, and Excel
• Bachelor's degree (BS/BA) in Business, Marketing, or related field
• Demonstrated ability to manage a high volume of concurrent client relationships
• Strong verbal and written communication skills with the ability to engage at all organizational levels
• Willingness and ability to travel as necessary

Preferred Qualifications

• Consistent track record of meeting and/or exceeding sales targets and quotas
• Experience in services or consulting delivery within SaaS or technology sectors
• Ability to identify, critique, and implement business process optimizations for clients
• Proven success in driving revenue expansion in existing accounts at a SaaS technology company
• Experience in e-signature, contract lifecycle management (CLM), or intelligent agreement management solutions

Required Skills

• Consultative sales expertise
• Account management and revenue expansion
• Salesforce.com proficiency
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Fluent English and French communication
• Client relationship building
• Business process optimization
• Opportunity qualification and forecasting
• Value proposition articulation
• Upsell and cross-sell strategies
• CRM data management
• Team collaboration and independent execution
• Adaptability in fast-paced environments
• Customer advocacy and loyalty management
• E-signature and CLM product knowledge
• Presentation and storytelling skills

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company match
• Unlimited PTO policy to support work-life balance
• Professional development stipend for courses, certifications, and conferences
• Hybrid work model with flexibility and access to state-of-the-art offices
• DocuSign stock options as an early-stage equity opportunity
• Wellness programs including mental health support and fitness reimbursements
• Volunteer time off and company-wide philanthropy initiatives

DocuSign is an Equal Opportunity Employer.