Account Executive, SMB (German Speaking)

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating e-signature and contract lifecycle management (CLM) with systems of record to save time, money, and opportunities. As the #1 company in e-signature and CLM, DocuSign fosters an innovation culture where bold ideas thrive in a dynamic, fast-paced environment committed to trust, equality, and making the world more agreeable. The Account Executive, SMB (German Speaking) is a high-impact individual contributor role reporting to the Manager, SMB, blending relationship management with revenue expansion. You will engage existing German-speaking SMB clients programmatically, uncovering new use cases for DocuSign's e-signature, CLM, and broader Agreement Cloud to drive growth. Thriving in our technology-driven culture, you'll handle a large portfolio of accounts, qualify opportunities per our sales methodology, and position DocuSign's value proposition against clients' core business issues. This hybrid role (minimum 2 days/week in-office) demands fluency in English and German to build lasting partnerships. Key to success is expanding beyond initial implementations by recommending upsells, processing orders, facilitating onboarding, and coordinating with professional services, training, and product teams. You'll maintain CRM accuracy in Salesforce, deliver precise forecasts, and serve as clients' internal advocate for loyalty. With a track record in SaaS sales, you'll enlist customers for events, deepen product expertise, and contribute to our inclusive culture where every voice drives innovation. Join DocuSign to transform agreements and propel your sales career in a world-class team.

Key Responsibilities

• Deliver programmatic engagement with existing DocuSign SMB clients to develop relationships and drive incremental revenue through new use cases in the DocuSign Intelligent Agreement Management platform
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and e-signature/CLM expansion potential
• Position DocuSign's value proposition by linking e-signature, CLM, and agreement automation benefits to clients' key business challenges
• Expand DocuSign solutions beyond initial implementation by upselling products, services, and partner integrations
• Process sales orders, facilitate seamless customer onboarding, and coordinate with professional services, training, and product teams
• Enlist customers to participate in DocuSign and partner events as advocates and speakers
• Provide accurate, timely sales reports, forecasts, and pipeline updates to management
• Maintain sophisticated knowledge of DocuSign’s e-signature, CLM, and intelligent agreement management offerings
• Keep CRM database (Salesforce) current with account details, leads, and follow-ups
• Serve as internal advocate and escalation point to ensure customer loyalty and satisfaction

Required Qualifications

• Basic fluency in English and German (written and spoken)
• Experience in consultative sales and account management, preferably within a SaaS model
• Proficiency using Salesforce.com and Microsoft Office suite (Word, PowerPoint, Excel)
• BS/BA degree or equivalent professional experience
• Demonstrated ability to manage a high volume of concurrent client relationships
• Outstanding verbal and written communication skills to interact effectively at all organizational levels
• Ability to work independently and collaboratively in a fast-paced, technology-driven environment
• Willingness and ability to travel as necessary

Preferred Qualifications

• Consistent track record of meeting and/or exceeding individual sales targets and quotas
• Services or consulting delivery experience in SaaS or technology sectors
• Proven ability to identify, critique, and implement business optimization processes for clients
• Experience anticipating market changes and prioritizing opportunities effectively
• Background in e-signature, contract lifecycle management (CLM), or intelligent agreement management solutions

Required Skills

• Consultative sales expertise
• SaaS account management
• Salesforce CRM proficiency
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Fluent English and German communication
• Relationship building and management
• Revenue expansion and upselling
• Opportunity qualification and forecasting
• Business process optimization
• Customer advocacy and loyalty management
• eSignature and CLM solution knowledge
• Intelligent agreement management platforms
• Team collaboration and independence
• Adaptability in fast-paced environments
• Prioritization and change anticipation
• Presentation and storytelling skills
• Pipeline management
• Cross-functional coordination

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company match
• Flexible time off policy including unlimited PTO and paid family leave
• Professional development stipend for training, certifications, and conferences
• Hybrid work model with in-office collaboration and remote flexibility
• Stock purchase plan and employee stock purchase program
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Volunteer time off and company matching for charitable donations

DocuSign is an Equal Opportunity Employer.