Account Executive, SMB - Swiss Market (French & German Speaking)

Location: Dublin, Ireland; Munich, Germany

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunities. Join our innovative culture where bold ideas drive the future of agreement automation. The Account Executive, SMB - Swiss Market (French & German Speaking) is a high-impact individual contributor role reporting to the Senior Manager, Commercial. Thriving in a dynamic, fast-paced, technology-driven environment, you will manage a high volume of existing SMB accounts in Switzerland, blending relationship management with revenue expansion. By uncovering new use cases for DocuSign's e-signature, CLM, and Intelligent Agreement Management platform, you will drive growth, qualify opportunities per our sales methodology, and position our solutions against key client business issues. This hybrid role requires minimum 2 days per week in-office, fostering collaboration in our innovative Swiss team. What you bring: Basic fluency in French and German, SaaS consultative sales experience, Salesforce proficiency, and a track record of exceeding quotas. Preferred: Swiss market expertise and services delivery background. At DocuSign, we champion an inclusive culture where everyone has equal opportunity to succeed, innovate, and make the world more agreeable. Feel pride in your contributions as you help transform how businesses manage agreements.

Key Responsibilities

• Deliver programmatic engagement with existing DocuSign SMB clients in the Swiss market to build relationships and drive incremental revenue through new use cases in e-signature and Intelligent Agreement Management
• Qualify sales opportunities using DocuSign’s sales methodology, focusing on client fit, success criteria, and alignment with agreement automation needs
• Position DocuSign's value proposition by linking e-signature, CLM, and intelligent agreement solutions to clients' key business challenges
• Expand DocuSign adoption beyond initial implementation by identifying upsell opportunities for products, services, and partner solutions
• Process sales orders, facilitate seamless customer onboarding, and coordinate with professional services, training, and product teams
• Enlist satisfied customers to participate in or speak at DocuSign and partner events to showcase success stories
• Provide accurate, timely sales reports, forecasts, and pipeline updates to management via Salesforce
• Maintain sophisticated knowledge of DocuSign’s full product suite, including e-signature innovations and agreement cloud capabilities
• Keep CRM database current with account details, leads, and follow-ups for assigned Swiss SMB clients
• Serve as the primary advocate and escalation point to ensure exceptional customer loyalty and retention

Required Qualifications

• Basic fluency in French and German (written and spoken)
• Proven experience in SaaS consultative sales and account management
• Hands-on experience with Salesforce.com for CRM management
• Proficiency in Microsoft Word, PowerPoint, and Excel for reporting and presentations
• Demonstrated track record of consistently exceeding sales quotas in a SaaS environment
• Experience managing high-volume client relationships in a fast-paced setting
• Strong ability to optimize client processes and drive efficiency
• Proactive mindset with excellent prioritization and adaptability to change

Preferred Qualifications

• Experience selling SaaS solutions specifically to the Swiss market
• Background in services or consulting delivery
• Proven success in expanding e-signature and agreement management solutions
• Familiarity with DocuSign's Intelligent Agreement Management platform
• Participation in customer advocacy programs or events

Required Skills

• SaaS consultative selling
• Account management and expansion
• Salesforce CRM proficiency
• Microsoft Office Suite (Word, PowerPoint, Excel)
• French and German language fluency
• Quota attainment and revenue growth
• Client relationship management
• Process optimization and consulting
• Value proposition articulation
• Opportunity qualification
• Upselling and cross-selling
• Forecasting and reporting
• Customer advocacy and loyalty building
• Adaptability in fast-paced environments
• Collaborative teamwork
• Independent initiative-taking
• Swiss market knowledge
• E-signature and CLM solution expertise

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance with global coverage options
• Generous PTO policy including unlimited vacation in eligible regions
• 401(k) matching or equivalent retirement savings plan
• Stock purchase plan and employee stock options
• Professional development stipend for training and certifications
• Hybrid work model with wellness reimbursement and home office setup
• Parental leave, fertility benefits, and family planning support
• Volunteer time off and corporate social responsibility programs

DocuSign is an Equal Opportunity Employer.