Account Executive, SMB - UK Market

Location: Dublin, Ireland

Department: Sales & Partnerships

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunities. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. As the SMB Account Executive for UK accounts, you will drive and develop opportunities within small to medium businesses across all industry verticals. Sell additional use cases, products, and services into existing accounts while engaging prospective customers. You are accountable for exceeding monthly and quarterly quotas, dedicated deal management, forecast accuracy, and driving adoption in collaboration with internal teams and the Docusign partner ecosystem. This individual contributor role reports to the SMB Manager and thrives on evangelizing exciting innovations in e-signature, CLM, and intelligent agreement management, with strong cross-functional collaboration. Key responsibilities include programmatic client engagement to grow incremental revenue via the Docusign Agreement Cloud, qualifying opportunities per our sales methodology, positioning our value proposition against business challenges, and expanding solutions through upselling. Process orders, onboard customers, manage escalations, and maintain CRM accuracy in Salesforce.com. This hybrid role requires minimum 2 days per week in-office, embodying our commitment to innovation, customer success, and work-life balance in a high-growth SaaS environment.

Key Responsibilities

• Drive and develop opportunities within small to medium businesses (SMB) across all UK industry verticals
• Sell additional use cases, products, and services into existing Docusign accounts while nurturing prospective customers
• Exceed monthly and quarterly quotas through dedicated deal management and forecast accuracy
• Deliver programmatic engagement with existing clients to uncover incremental revenue opportunities in the Docusign Agreement Cloud
• Qualify sales opportunities using Docusign’s sales methodology, focusing on client fit and success criteria
• Position Docusign's intelligent agreement management and e-signature value proposition to solve key business issues
• Expand solutions by upselling new Docusign products, services, and partner integrations beyond initial implementations
• Process sales orders, facilitate customer onboarding, and manage engagements with professional services, training, and marketing teams
• Enlist customers for Docusign and partner events to evangelize innovations in agreement management
• Maintain accurate CRM records (Salesforce.com), provide timely reports and forecasts to management
• Serve as internal advocate and escalation point to ensure customer loyalty and adoption

Required Qualifications

• Fluency in English (basic level required)
• BS/BA degree or equivalent relevant experience
• Proven experience in an Account Executive role or equivalent quota-carrying sales position
• Demonstrated ability to exceed monthly and quarterly sales quotas
• Experience managing a portfolio of SMB accounts across various industry verticals
• Strong track record in dedicated deal management and forecast accuracy
• Ability to collaborate effectively with internal teams and the Docusign partner ecosystem
• Commitment to hybrid work model with minimum 2 days per week in-office

Preferred Qualifications

• Experience in consultative sales and account management within a SaaS model
• Proficiency with Salesforce.com and sales force automation tools
• Strong background in e-signature, contract lifecycle management (CLM), or intelligent agreement management solutions
• Familiarity with Google Workspace suite
• Previous success in upselling additional use cases and products in tech/SaaS environments

Required Skills

• Consultative sales expertise
• Quota attainment and pipeline management
• SMB account management
• SaaS sales experience
• Salesforce.com proficiency
• Forecast accuracy and reporting
• Cross-functional collaboration
• Customer relationship building
• Value proposition articulation
• Upsell and expansion selling
• E-signature and CLM knowledge
• Intelligent agreement management understanding
• Microsoft Office Suite (Word, PowerPoint, Excel)
• Google Workspace familiarity
• Deal negotiation and closing
• Evangelism of innovative products
• CRM data hygiene
• Hybrid work discipline

Benefits

• Competitive base salary plus uncapped commission and performance bonuses
• Comprehensive health, dental, and vision insurance coverage
• Generous paid time off including flexible holidays and wellness days
• 401(k) or pension plan with company matching contributions
• Professional development stipend for training, certifications, and conferences
• Hybrid work model with access to modern office spaces in the UK
• Employee stock purchase plan and equity grants
• Mental health support and employee assistance programs
• Volunteer time off and corporate social responsibility initiatives

DocuSign is an Equal Opportunity Employer.