AI Agentic Engineer

Location: Dublin, Ireland; Sao Paulo, Brazil

Department: Engineering

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovation-driven culture where bold ideas transform IT operations and empower employees to focus on what matters most. As an AI Agentic Engineer in End User Service Engineering, you will drive the next wave of IT operations automation at Docusign. This individual contributor role, reporting to the Sr. Director, End User Engineering, focuses on designing, deploying, and monitoring agentic AI solutions to proactively resolve EUS operations tickets, reduce operational burden, and integrate self-healing capabilities across our e-signature and CLM platforms. You will ensure a secure, compliant, and scalable AI-driven environment that directly enhances the employee experience in our fast-paced, hybrid work model (minimum 2 days/week in-office). Key responsibilities include developing autonomous AI agents using frameworks like Crew AI or Vertex AI to handle service requests, incidents, and routine tasks; integrating with SaaS/IT platforms for auto-remediation; embedding security-first principles; and partnering cross-functionally to expand automation coverage. You will stay ahead of GenAI trends, document workflows, and contribute to scalable AI strategies that align with Docusign’s commitment to trust, equality, and world-changing innovation. If you thrive in Agile/DevOps environments and have a passion for agentic AI, this is your chance to make a meaningful impact.

Key Responsibilities

• Develop and deploy agentic AI solutions using frameworks like Crew AI or Vertex AI to autonomously resolve common EUS operations tickets including service requests, incidents, and routine tasks
• Integrate AI agents with DocuSign’s SaaS platforms and IT systems to enable self-healing and auto-remediation capabilities
• Embed security-first principles and compliance controls into every agentic workflow to protect corporate assets and ensure regulatory adherence
• Monitor agent performance, impact, coverage, and reliability, driving continuous improvement and expansion of automation
• Partner with EUS Ops, Security, IT platform owners, and business stakeholders to identify and prioritize high-value automation opportunities
• Document agent designs, workflows, security considerations, and lifecycle management for scalable operations
• Stay current with GenAI advancements, agent frameworks, and IT automation trends to innovate within DocuSign’s intelligent agreement management ecosystem
• Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across DocuSign’s e-signature and CLM platforms
• Rapidly prototype and demonstrate proof-of-concepts for agentic AI solutions to accelerate adoption and enhance employee experience
• Collaborate in Agile/DevOps environments using CI/CD, Docker, and Kubernetes to deploy production-ready AI agents

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field with 5+ years of relevant experience, OR Master’s degree with 3+ years of experience
• 3+ years of experience in AI/ML engineering, IT automation, or SaaS development
• Hands-on experience with agentic AI frameworks, workflow automation, or intelligent IT service management
• Proven experience working with LLMs and integrating RAG pipelines into enterprise solutions
• Experience in scripting/programming languages such as Python or Java
• Demonstrated ability embedding security and compliance controls into AI or automation solutions
• Experience with IT operations, incident management, and ticketing systems

Preferred Qualifications

• Experience with AI/ML frameworks and multi-agent orchestration platforms like Crew AI or Vertex AI
• Track record of reducing operational burden via automation or agentic AI in enterprise environments
• Certifications in AI, cloud computing (AWS, Azure, GCP), or ITSM platforms
• Experience developing front-end AI interfaces such as chatbots, copilots, or self-service portals
• Familiarity with zero-trust security, prompt engineering, and SaaS integration patterns

Required Skills

• Agentic AI frameworks (e.g., Crew AI, Vertex AI)
• LLM integration and RAG pipelines
• Python or Java programming
• Security and compliance in AI workflows
• IT operations and ticketing systems (e.g., ServiceNow)
• Agile, DevOps, CI/CD practices
• Containerization (Docker) and orchestration (Kubernetes)
• Cloud providers (AWS, Azure, GCP)
• Prompt engineering for LLMs
• Multi-agent orchestration
• SaaS integration patterns
• Zero-trust security and monitoring
• Front-end AI interfaces (chatbots, copilots)
• Stakeholder collaboration and communication
• Innovation and problem-solving mindset
• Proof-of-concept development
• IT automation and self-healing systems

Benefits

• Comprehensive health, dental, and vision insurance with multiple plan options
• 401(k) retirement savings plan with generous company matching
• Flexible time off including unlimited PTO and paid family leave
• Stock purchase plan and employee stock purchase program
• Professional development stipend and tuition reimbursement for continued learning
• Wellness programs including mental health support and fitness reimbursements
• Hybrid work model with collaborative in-office experiences (minimum 2 days/week)
• Volunteer time off and opportunities to give back to communities
• Global employee assistance program and parental leave benefits

DocuSign is an Equal Opportunity Employer.