Business Integrity Systems and Experience Manager

Location: United States; Maryland, United States

Department: Legal

Work Mode: Remote

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management, e-signature, and contract lifecycle management (CLM). As the #1 company in these spaces, we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovation-driven culture where trust and responsible growth power everything we do. Ready to lead our strategic transformation and put people at the heart of business integrity? As Business Integrity Systems and Experience Manager in our Global Business Integrity team within Legal, you'll focus on the human side of compliance. Apply behavioral science and experience design principles to make our integrity program intuitive, useful, and delightful for employees, partners, and customers. Leverage your expertise to make right choices the easiest ones, driving our mission of swift, safe, strategic growth through behavioral design, innovation, team enablement, change leadership, and control enhancement. This individual contributor role reports to the VP, Deputy General Counsel, Global Business Integrity Group, and is designated as Remote. You'll lead digital transformation by redesigning workflows with AI, analytics, and DocuSign's IAM technology; pioneer user-friendly systems for ethical decisions; own high-impact initiatives maturing our compliance program; design global experiences embedding integrity into daily work; partner cross-organizationally; pilot integrity use cases; collaborate with legal ops on automation; and champion well-designed programs as a trustworthy brand cornerstone. Bring your user-first passion to build a culture of integrity in our fast-paced SaaS environment. Basic qualifications include a BA/BS in behavioral science, psychology, UX/UI, legal tech, or related fields, plus 8+ years in relevant in-house global roles with behavioral frameworks. Preferred: advanced credentials, compliance experience, tech creativity, and energetic integrity-building spirit. We're committed to equal opportunity, accommodations, and a world-class benefits package. Note: No visa sponsorship; must be authorized to work full-time in the US.

Key Responsibilities

• Lead digital transformation of the Global Business Integrity team by applying behavioral science to redesign compliance systems and workflows, making ethical choices intuitive and effortless
• Pioneer user-friendly compliance systems leveraging AI, data, analytics, and DocuSign's Intelligent Agreement Management (IAM) technology to enable responsible decision-making
• Develop and deliver a holistic strategy to transform client and customer experiences in integrity and compliance programs
• Own and lead high-impact initiatives influencing company-wide operations and maturing compliance and risk management effectiveness
• Design a global integrity program prioritizing seamless, intuitive experiences for employees and customers using behavior design principles
• Partner with stakeholders to build smart, simple solutions that motivate positive behaviors and embed integrity into daily workflows
• Develop, pilot, and test integrity use cases integrated with e-signature and CLM technologies
• Collaborate with legal operations to leverage automation and emerging tech, reducing friction and tracking satisfaction in workflows like intake, triage, due diligence, approvals, monitoring, and reporting
• Champion integrity programs as a competitive advantage, operationalizing them to support DocuSign's trustworthy brand and innovation culture
• Provide actionable insights from compliance data to drive strategic change and responsible growth

Required Qualifications

• BA/BS in a relevant field such as behavioral science, psychology, organizational behavior, UX/UI design and project management, legal and compliance tech design, organizational development, or change management
• 8+ years of proven experience in a relevant in-house role at a global company, with a focus on compliance, integrity, or user experience design
• Demonstrated experience applying behavioral science, human-centered design, or similar frameworks to influence behavior and drive compliance
• Strong understanding of compliance systems, workflows, and risk management in a technology-driven environment
• Experience with digital transformation initiatives in legal, compliance, or integrity functions
• Proficiency in leveraging data, analytics, and emerging technologies to enhance user experiences
• Ability to manage high-impact projects and provide actionable insights from compliance data

Preferred Qualifications

• Advanced Degree or Professional Certification in behavioral science, UX/UI design, legal tech, compliance, organizational development, or change management
• Relevant experience in a corporate integrity and compliance function at a SaaS or tech company
• Creativity in using emerging technologies like SaaS, legal tech, compliance tech, AI, or DocuSign's Intelligent Agreement Management (IAM)
• Proven track record in a global company building cultures of integrity through innovative programs
• Experience piloting and testing use cases in e-signature, contract lifecycle management (CLM), or agreement platforms

Required Skills

• Behavioral science and human-centered design expertise
• UX/UI design and experience design principles
• Project management and change management
• Compliance and risk management program development
• Data analytics and actionable insights generation
• AI and emerging technology integration (SaaS, legal tech)
• DocuSign IAM, e-signature, and CLM platform knowledge
• Stakeholder partnership and cross-functional collaboration
• Problem-solving and strategic thinking
• Excellent communication and presentation skills
• User-first mindset for delightful experiences
• High professionalism, integrity, and discretion
• Creativity and innovation in tech-driven workflows
• Global program design and implementation
• Workflow automation and friction reduction
• Pilot testing and use case development

Benefits

• Competitive base salary with location-specific ranges (e.g., California: $126,900 - $197,800)
• Company bonus plan based on performance for non-sales roles
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months
• Full Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.