Content Writer

Location: Brazil

Department: Customer Success, Consulting & Support

Work Mode: Remote

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. As a Content Writer in Customer Success, Consulting & Support, you are a crucial individual contributor reporting to the Senior Learning and Development Program Manager. You will develop, edit, and manage comprehensive training and knowledge documentation that bridges technical expertise in e-signature and CLM with practical application. Collaborating with Subject Matter Experts and leaders, you ensure content is accurate, engaging, and aligned with Docusign's goals, creating high-quality instructional materials and operational guides that adhere to corporate standards and foster knowledge sharing across our global workforce. Your role empowers employees to master Docusign's Intelligent Agreement Management platform, driving efficiency, organizational performance, and customer satisfaction. Responsibilities include crafting training curricula, e-learning modules using tools like Articulate 360, and multimedia aids; converting classroom content to interactive online formats; managing repositories; and providing feedback to keep materials cutting-edge. This remote position thrives in our dynamic, innovative environment, where you adapt to evolving needs and contribute to a culture of continuous learning and excellence. Docusign is committed to building trust and equality—every team member has equal opportunity to succeed, innovate, and build lasting relationships. Feel pride in your work as you help make the world better. We provide reasonable accommodations; contact accommodations@docusign.com. #LI-Remote

Key Responsibilities

• Develop training curricula, including knowledge base articles, operational guides, training agendas, and assessments for DocuSign's Intelligent Agreement Management platform
• Create instructional materials such as training manuals, multimedia visual aids, and testing procedures focused on e-signature and contract lifecycle management (CLM)
• Collaborate with trainers, subject matter experts (SMEs), and leadership to ensure content aligns with learning objectives and DocuSign's innovation-driven goals
• Coordinate with Training and Documentation Leads to maintain consistency in tone, structure, and adherence to corporate standards
• Develop engaging e-learning materials using tools like Articulate 360 or Adobe Captivate to support DocuSign's e-signature solutions
• Support conversion of classroom training into interactive online formats aligned with adult learning principles
• Manage training assets, including content repositories and knowledge management systems
• Regularly review and update content to ensure relevance with current business needs in intelligent agreement management
• Act as point of contact for documentation-related issues and provide continuous feedback on content effectiveness
• Utilize Microsoft Office, Google Workspace, and other tools for effective content creation empowering DocuSign's global workforce

Required Qualifications

• 2+ years of experience in technical writing, instructional design, or training content development
• Proficiency with Microsoft Office products and Google Workspace/G Suite
• Fluent in verbal and written English with high proficiency level
• Experience maintaining confidentiality of information
• Ability to adapt to a dynamic environment and handle multiple tasks effectively
• Full schedule flexibility, including weekends
• Strong customer service skills and effective communication in a team environment
• Advanced attention to detail and organizational skills

Preferred Qualifications

• University studies in instructional technology, technical writing, or related fields
• Demonstrated experience with e-learning platforms such as Articulate 360, Adobe Captivate, or H5P
• Familiarity with learning management systems (LMS) and e-learning tools
• Knowledge of content creation best practices and adult learning principles
• Mentoring or Trainer experience

Required Skills

• Technical writing and instructional design
• E-learning development (Articulate 360, Adobe Captivate, H5P)
• Content management systems and LMS familiarity
• Microsoft Office and Google Workspace proficiency
• Adult learning principles and content best practices
• Collaboration with SMEs and leadership
• Attention to detail and organizational skills
• Adaptability in dynamic environments
• Customer service and team communication
• Multimedia visual aids creation
• Knowledge base and operational guide development
• Feedback analysis and content iteration
• IT essentials and desktop computer proficiency
• Schedule flexibility including weekends
• Confidentiality maintenance
• Training asset management

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Flexible remote work options with full schedule flexibility
• Generous paid time off and unlimited PTO accrual
• Professional development stipend for learning and certifications
• Stock purchase program and employee stock options
• Wellness programs including mental health support
• Parental leave and family-friendly policies
• Volunteer time off to support communities

DocuSign is an Equal Opportunity Employer.