Content Writer

Location: Brazil

Department: Customer Success, Consulting & Support

Work Mode: Remote

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and groundbreaking technology drive us to make the world more agreeable. As a Content Writer in Customer Success, Consulting & Support, you are a crucial individual contributor reporting to the Senior Learning and Development Program Manager. You will develop, edit, and manage comprehensive training and knowledge documentation that bridges technical expertise in e-signature and CLM with practical application. Collaborating with Subject Matter Experts and leaders, you ensure content is accurate, engaging, and aligned with DocuSign's goals, creating high-quality instructional materials and operational guides that adhere to corporate standards and foster knowledge sharing. Your work empowers employees to excel, boosting organizational performance and customer satisfaction in our fast-paced, innovative environment. Key responsibilities include crafting training curricula like knowledge base articles and assessments, producing multimedia aids for e-signature workflows, and building interactive e-learning modules using tools like Articulate 360. You will convert classroom training to online formats grounded in adult learning principles, manage content repositories, and continuously update materials to reflect evolving business needs. This remote role demands full schedule flexibility, including weekends, to support our global teams delivering cutting-edge agreement management solutions. Docusign is committed to building trust and equality, ensuring every team member has equal opportunity to succeed, innovate, and build lasting relationships. Feel deep pride in your contributions as you help make the world better through DocuSign's transformative technology. #LI-Remote

Key Responsibilities

• Develop training curricula, including knowledge base articles, operational guides, training agendas, and assessments for DocuSign's Intelligent Agreement Management platform
• Create instructional materials such as training manuals, multimedia visual aids, and testing procedures focused on e-signature and CLM solutions
• Collaborate with trainers, subject matter experts (SMEs), and leadership to ensure content aligns with learning objectives and DocuSign's innovation culture
• Coordinate with Training and Documentation Leads to maintain consistency in tone, structure, and adherence to corporate standards
• Develop engaging e-learning materials using tools like Articulate 360 or Adobe Captivate
• Support conversion of classroom training into interactive online formats aligned with adult learning principles
• Manage training assets, including content repositories and knowledge management systems
• Regularly review and update content to ensure relevance with current business needs in e-signature and agreement management
• Act as point of contact for documentation-related issues and provide continuous feedback on content effectiveness
• Utilize support tools like Microsoft Office and Google Workspace for effective content creation

Required Qualifications

• 5+ years of experience in technical writing, instructional design, or training content development
• Proficiency with Microsoft Office products and Google Workspace/G Suite
• Fluent in verbal and written English with high proficiency level
• Experience maintaining confidentiality of information
• Ability to adapt to a dynamic environment and handle multiple tasks effectively
• Full schedule flexibility, including weekends
• Strong customer service skills and effective communication in a team environment
• Advanced attention to detail and organizational skills

Preferred Qualifications

• University studies in instructional technology, technical writing, or related fields
• Demonstrated experience with e-learning platforms such as Articulate 360, Adobe Captivate, or H5P
• Familiarity with learning management systems (LMS) and e-learning tools
• Knowledge of content creation best practices and adult learning principles
• Mentoring or Trainer experience

Required Skills

• Technical writing and editing
• Instructional design
• E-learning authoring (Articulate 360, Adobe Captivate, H5P)
• Microsoft Office and Google Workspace proficiency
• Knowledge management systems
• Learning management systems (LMS)
• Adult learning principles
• Content creation best practices
• Collaboration with SMEs and leadership
• Attention to detail
• Multitasking in dynamic environments
• Customer service orientation
• Team communication
• Organizational skills
• Adaptability and flexibility
• Confidentiality management
• IT essentials and desktop proficiency

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible work arrangements
• Professional development stipend and learning opportunities
• Stock purchase program and employee stock options
• Wellness programs including mental health support
• Parental leave and family planning benefits
• Volunteer time off and community impact programs
• Home office setup allowance for remote roles

DocuSign is an Equal Opportunity Employer.