Director, Product Management - AI

Location: San Francisco, California; Seattle, Washington

Department: Product Development, Management & Experience

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating it with systems of record to save time, money, and opportunity. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign is at the forefront of innovation, and we're seeking a Director, Product Management - AI to drive our next wave of AI-powered advancements in Seattle. In this people manager role reporting to the GVP, B2B Product Management, you will own foundational AI capabilities like deep contract understanding while accelerating AI product development across DocuSign. You'll provide essential services, frameworks, and guidelines enabling teams to build scalable AI features for e-signature, CLM, and beyond. Responsibilities include developing infrastructure for common AI scenarios (e.g., embeddings, RAG), optimizing for enterprise-scale performance, and setting governance standards to protect sensitive customer data—ensuring we deliver on our trust promise. You'll lead a team of 5-10 PMs, collaborate across engineering, data science, field, and marketing, and occasionally co-develop initial AI products, all in a hybrid model (minimum 2 days/week in-office). The ideal candidate brings 12+ years building enterprise software, proven success launching products at scale, and deep AI expertise from ideation to optimization. With a strong bias to action, you'll translate complex AI concepts into clear strategies that innovate agreement management. Join our culture of trust, equality, and impact, where diverse teams thrive, ideas flow freely, and your work makes the world more agreeable. Docusign is an Equal Opportunity Employer committed to accommodations and building belonging.

Key Responsibilities

• Own and develop foundational AI capabilities, such as deep contract understanding, to power DocuSign's Intelligent Agreement Management platform
• Accelerate AI-driven product development across DocuSign by providing reusable services, frameworks, and guidelines for e-signature and CLM scenarios
• Build, maintain, and improve AI infrastructure services (e.g., embeddings capture, vectorization, search, RAG) for scale across geographies in secure, compliant environments
• Optimize AI services for cost-efficiency, low latency, and high performance in enterprise-grade deployments
• Set and enforce DocuSign's gold standard for AI governance, compliance, and handling of sensitive customer data
• Develop training, communication, brand guidelines, core services, and review processes to uphold DocuSign's trust promise
• Lead a team of 5-10 PMs to enable other teams in building AI features and co-develop initial product versions
• Collaborate cross-functionally with engineering, data science, sales, marketing, and field teams to drive AI innovation
• Define product strategy aligning AI advancements with DocuSign's e-signature and agreement management leadership
• Monitor AI trends to ensure DocuSign remains at the forefront of intelligent agreement management

Required Qualifications

• 12+ years of experience in building software at scale, ideally for enterprise customers
• Proven track record defining, launching, and scaling demonstrably successful products
• Experience managing teams of 5-10 Product Managers, with managers reporting directly to you
• Demonstrated ability supporting multiple product lines or initiatives simultaneously, while building supporting services
• Strong ability to navigate and drive collaboration in complex organizational structures, including engineering, data science, field enablement, and marketing teams
• Experience in people management for a Product Management team reporting to senior leadership
• Based in the Seattle area with ability to work hybrid (minimum 2 days per week in-office)

Preferred Qualifications

• Deep understanding of the AI development lifecycle, including constraints like data annotation speed, common pitfalls, and remedies in ML models, NLP, and document understanding
• Experience using or building with open-source and commercial AI tools to accelerate product development
• Demonstrated end-to-end AI product lifecycle experience from ideation to deployment and optimization in large-scale enterprise environments
• Proven expertise in AI governance, data privacy, ethical AI, and translating complex concepts into customer-trusted communications
• Experience setting vision for AI initiatives and platform investments with focus on cost, performance, reliability, security, and compliance

Required Skills

• Product management at enterprise scale
• AI/ML development lifecycle expertise
• Natural language processing and document understanding
• Team leadership and people management
• Cross-functional collaboration
• AI service optimization (cost, latency, scale)
• AI governance and ethical AI practices
• Data privacy and security in AI
• RAG, embeddings, vector search implementation
• Strategic vision setting for AI platforms
• Bias to action and ownership
• Clear communication of complex AI concepts
• Enterprise software building experience
• Agile product development methodologies
• Customer trust-building through transparent AI
• Hybrid work adaptability

Benefits

• Competitive base salary: Washington $193,100.00 - $286,500.00
• Company bonus plan based on performance
• Restricted Stock Units (RSUs)
• Paid Time Off and company holidays
• Paid Parental Leave up to six months
• Comprehensive health benefits with 100% employer-paid options from day one
• Retirement plans with employer contributions
• Learning and development including coaching and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.