Director, Technical Program Manager -- B2I

Location: San Francisco, California

Department: Engineering

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to drive efficiency, innovation, and opportunity. As Director, Technical Program Manager -- B2I in Engineering, you will be a strategic leader and trusted partner to the GVPs of Product and Engineering in DocuSign's eSignature organization. Leading a team of 10-12 high-performing Technical Program Managers, you will drive the development and execution of our eSignature product strategy, scaling best practices for seamless collaboration across product, engineering, and business teams. Your expertise in managing large, complex programs will resolve cross-functional challenges, ensure clear executive communication, and foster a culture of accountability, continuous improvement, and innovation in our agile environment. Reporting to the VP, Technology Development & Operations, you will operationalize the eSignature business, align stakeholders, and deliver initiatives that power DocuSign's Intelligent Agreement Management platform. This hybrid role (minimum 2 days/week in-office) demands a roll-up-your-sleeves leader with 12+ years in TPM, deep technical acumen in SaaS/enterprise tools, and a passion for e-signature innovation. Join DocuSign's dynamic culture to mentor talent, nurture our TPgM community, and contribute to groundbreaking solutions that transform how the world agrees.

Key Responsibilities

• Lead and mentor a high-performing team of 10-12 Technical Program Managers for DocuSign's eSignature/B2I organization
• Partner strategically with GVPs of Product and Engineering to define program management processes and execute eSignature product strategy
• Define and drive the technical program management roadmap aligned with DocuSign's Intelligent Agreement Management vision
• Establish and scale best practices, tools, and methodologies to enhance program efficiency and delivery across product, engineering, and business teams
• Act as key advisor to senior leadership on resource allocation, project prioritization, risk mitigation, and intelligent agreement innovation
• Build collaborative relationships with stakeholders in product, engineering, design, marketing, and sales to ensure seamless cross-functional execution
• Serve as primary communication channel, delivering clear updates to executives and fostering transparency, accountability, and continuous improvement
• Resolve complex cross-functional issues, manage capacity planning for compute/storage/AI/human capital, and drive data-driven program enhancements
• Mentor TPMs, nurture the TPgM community, and develop talent pipelines to support DocuSign's culture of innovation and agility
• Lead execution of cross-functional programs in scaled agile environments, defining success metrics and maintaining momentum for eSignature initiatives

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or equivalent practical experience
• 12+ years of experience in Technical Program Management (TPM) in SaaS and enterprise environments
• Proven track record of directly managing complex, multi-year programs from inception through delivery
• Hands-on experience with enterprise tools including SAP S/4HANA, Oracle, AWS, and business intelligence platforms like Tableau, Power BI, and QlikView
• Strong experience with data warehousing solutions such as Teradata, Redshift, Google BigQuery, and solid SQL proficiency
• Deep knowledge of project management methodologies, especially Agile, and tools like JIRA and Clarity PPM

Preferred Qualifications

• Experience leading teams of 10-15 Program Managers or Scrum teams in a high-growth tech environment
• Proven success driving cross-functional programs in agile frameworks within complex, scaled organizations
• Strong leadership with a roll-up-your-sleeves mindset, demonstrated ability to influence executives and foster innovation
• Knowledge of additional agile tools like Asana, Monday.com, and experience in e-signature or agreement management technologies

Required Skills

• Technical Program Management expertise in SaaS/enterprise settings
• Agile methodologies (Scrum, Kanban) and scaled agile frameworks
• Project management tools: JIRA, Clarity PPM, Asana, Monday.com
• Enterprise systems: SAP S/4HANA, Oracle, AWS
• Business intelligence: Tableau, Power BI, QlikView
• Data warehousing: Teradata, Redshift, Google BigQuery, SQL
• Strategic leadership and executive influencing
• Cross-functional collaboration and stakeholder management
• Risk mitigation and resource capacity planning
• Data-driven decision making and performance metrics analysis
• Change management and process scaling
• Team mentoring and talent development
• Problem-solving in complex, innovative environments
• Clear communication at all organizational levels
• Roll-up-your-sleeves execution mindset

Benefits

• Competitive base salary: California range $202,800 - $327,625, plus company bonus and RSUs
• Paid Time Off including earned time off and company holidays based on region
• Paid Parental Leave: up to six months for birth, adoption, or foster care
• Comprehensive Health Benefits: 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development: coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events
• Hybrid work model with minimum 2 days/week in-office and access to modern office spaces

DocuSign is an Equal Opportunity Employer.