Employee Relations Business Partner

Location: Brazil

Department: People & Workplace Experience

Work Mode: Remote

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). As a key member of our cohesive, values-driven People & Workplace Experience team, the LatAm Employee Relations Business Partner will serve as a trusted advisor and culture steward in our innovative, high-tech environment. This individual contributor role, reporting to the Sr. Director, Employee Relations, handles the full spectrum of sensitive ER issues with empathy and rigor—including investigations, accommodations, and caregiver requests—while leveraging data to provide proactive counsel that mitigates risks and fosters trust across our global teams. You will plan and lead impartial investigations into concerns like harassment, discrimination, and retaliation, partnering with Legal to ensure compliance with LatAm laws (especially Brazil and Mexico) and DocuSign policies. Analyzing evidence, documenting findings in professional reports, and communicating with stakeholders including HRBPs and leaders will be core to your impact. You'll also manage accommodation requests for seamless service, track trends via HR Acuity and Workday to recommend systemic solutions, and develop policies/training that align with our e-signature innovation culture, enabling managers to thrive in a matrixed, shared services structure. Fluent in English, Spanish, and Brazilian Portuguese, you'll build trust at all levels through high emotional intelligence, mediation skills, and strategic guidance. Join us to drive a positive work environment where employees feel empowered to innovate, knowing their contributions help make the world more agreeable. This is a remote position (#LI-Remote), with Docusign committed to equal opportunity, accommodations, and a vibrant life at Docusign focused on trust, inclusivity, and pride in transformative work.

Key Responsibilities

• Plan and conduct prompt, thorough, impartial investigations into ER concerns like harassment, discrimination, and retaliation, partnering with Legal
• Analyze evidence and produce clear, comprehensive investigation reports with actionable findings
• Communicate regularly with stakeholders including Legal, HRBPs, business leaders, and involved parties on investigation progress
• Ensure investigations and remediation plans comply with local employment laws, company policies, and DocuSign's innovative culture standards
• Address accommodation and caregiver requests with compliance focus, business alignment, and exceptional employee service
• Utilize case management systems to track data, identify trends, and recommend proactive mitigation strategies
• Develop, update, and administer HR policies and procedures relevant to employee relations in LatAm
• Conduct training sessions for HR and managers on compliance policies and ER best practices
• Provide strategic counsel to HRBPs and leaders using case data to mitigate risks and foster a positive, inclusive work environment
• Participate in cross-functional projects supporting DocuSign's intelligent agreement management and e-signature platforms
• Act as a trusted advisor and culture steward, promoting trust and innovation in a values-driven team

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Law, or a related field
• 5+ years of progressive experience in employee relations, HR, or related roles
• 3+ years of demonstrated expertise conducting thorough investigations, including interviewing complainants, witnesses, and respondents, analyzing data, producing documentation, and reporting to stakeholders
• Experience in an international company with shared services and matrixed structures
• Strong knowledge of employment and labor laws, collective agreements, and collaboration with Unions/Work Councils or shop stewards
• Fluency in English, Spanish, and Brazilian Portuguese (written and spoken)
• In-depth experience with Latin American labor laws and HR practices, particularly in Brazil and Mexico

Preferred Qualifications

• High levels of empathy, discretion, and emotional intelligence for handling sensitive situations
• Proficiency in mediating disputes and delivering equitable resolutions
• Experience providing guidance and coaching to HR business partners, managers, and leadership on complex ER issues
• Background in a high-tech or SaaS environment
• Technical proficiency with Google Suite, Workday, Zoom, and HR Acuity ER case management system
• Excellent written and verbal communication skills for stakeholder reporting

Required Skills

• Expertise in ER investigations and interviewing techniques
• Knowledge of LatAm labor laws (Brazil, Mexico focus)
• Multilingual fluency (English, Spanish, Brazilian Portuguese)
• Empathy and emotional intelligence
• Discretion in handling sensitive information
• Dispute mediation and conflict resolution
• Critical thinking and problem-solving
• Data analysis and trend identification
• Policy development and administration
• Stakeholder communication (written/verbal)
• Training and facilitation skills
• Technical agility with Workday, Google Suite, Zoom, HR Acuity
• Strategic advisory and coaching
• Cultural stewardship in innovative tech environments
• Compliance and risk mitigation
• Matrixed organization navigation

Benefits

• Competitive base salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible remote work options
• Professional development stipend and learning opportunities
• DocuSign stock options and employee stock purchase plan
• Wellness programs including mental health support
• Parental leave and family-friendly policies
• Global volunteer time off to support communities

DocuSign is an Equal Opportunity Employer.