GTM Enablement Process Manager

Location: Seattle, Washington; Chicago, Illinois; San Francisco, California

Department: Business/Sales Operations & Strategy

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where bold ideas and collaboration drive the future of agreements. As a GTM Enablement Process Manager - Process & Tools, you will be a pivotal individual contributor reporting to the Sr. Manager, Global Enablement Content Responsibility. You will develop and deliver high-impact tools, processes, and methodologies content empowering global Sales and Customer Success teams to excel in selling and supporting DocuSign's intelligent agreement management platform. Owning complex enablement deliverables, you will translate intricate e-signature, CLM, and GTM processes into clear, actionable resources through hands-on content creation, strategic thinking, and cross-functional collaboration. In this hybrid role (minimum 2 days/week in-office), you will lead creation of sales guides, training modules, FAQs, and quick references for tools like Salesforce and processes like forecasting and quoting. Represent Enablement on strategic projects, influence stakeholders across IT, Product Marketing, Sales Ops, and CS Ops, and ensure content aligns with DocuSign's brand while advocating fiercely for customer-facing teams. Thrive in our fast-paced, innovation-driven environment by distilling complexities, making precedent-setting decisions, and fostering alignment without authority. What you bring: 8+ years in GTM/Sales/CS Enablement in SaaS, Bachelor's degree or equivalent, expertise in Salesforce and sales tools, proven content mastery, and strong communication. Preferred: content tools proficiency, enablement platforms, SaaS industry knowledge, leadership experience. Passion for technology and DocuSign's Intelligent Agreement Management leadership required. Pay ranges vary by location (e.g., CA: $126,900-$197,800 base) plus bonus, RSUs, comprehensive benefits.

Key Responsibilities

• Lead the development and execution of diverse, complex enablement content including sales guides, process documentation, training modules, FAQs, best practices, and quick reference guides for global GTM tools and processes focused on intelligent agreement management
• Manage standard and non-standard work assignments, ensuring timely, high-quality delivery aligned with DocuSign's e-signature innovation and brand standards
• Maintain accountability for the accuracy, relevance, and impact of owned deliverables, acting as a fierce advocate for Sales and Customer Success teams
• Represent the Enablement function on cross-functional projects with IT, Product Marketing, Sales Ops, CS Ops, advising on content strategy for e-signature and CLM solutions
• Act as a functional lead on strategic initiatives with long-term impact, determining optimal structure and approach using multiple data sources
• Collaborate extensively with GTM teams to gather information, validate content on sales methodologies, quoting, forecasting, and territory planning
• Influence without authority across organizational levels, building trusted relationships and diplomatically challenging ideas for optimal business outcomes
• Distill complex intelligent agreement management concepts into clear, audience-tailored communications that drive Sales and CS excellence
• Maintain deep knowledge of DocuSign's business, e-signature industry trends, and customer needs to empower global teams

Required Qualifications

• 8+ years of significant experience in GTM Enablement, Sales Enablement, Customer Success Enablement, or related function within enterprise software or SaaS environments
• Bachelor's degree or equivalent practical experience in Business, Marketing, Communications, Education, or a related field
• Experience with standard Sales and Customer Success efficiency tools such as Salesforce, Outreach, Gong, Apttus, and LinkedIn Sales Navigator
• Proven ability to deliver increasingly complex content, translating intricate processes or technical concepts into clear, actionable resources
• Excellent written and verbal communication skills, with the ability to distill complexities and tailor messages to different audiences
• Demonstrated effectiveness in managing standard and non-standard work assignments with a strong track record of high-quality results
• Experience with Salesforce CRM and understanding of sales and customer success workflows

Preferred Qualifications

• Master's degree or advanced certification in a related field
• Proficiency with content creation tools and platforms (e.g., Microsoft Office Suite, Google Workspace, Canva, Articulate, Adobe Creative Suite basics)
• Familiarity with enablement platforms such as Highspot, Seismic, Mindtickle, or similar
• Considerable knowledge of the SaaS business model, intelligent agreement management, e-signature industry, and cross-functional GTM groups
• Experience acting as a functional lead on strategic projects, influencing without authority, and coaching team members

Required Skills

• Salesforce CRM mastery and sales/CS workflow expertise
• Proficiency in Outreach, Gong, Apttus, LinkedIn Sales Navigator
• Content creation with Microsoft Office, Google Workspace, Canva, Articulate
• Enablement platforms like Highspot, Seismic, Mindtickle
• Sales processes: quoting, forecasting, methodology execution, territory/account planning
• Complex content simplification and translation
• Cross-functional collaboration and stakeholder influence without authority
• Strategic project leadership and decision-making in ambiguity
• Excellent written and verbal communication, audience tailoring
• Emotional intelligence, high self-awareness, low ego
• Creative problem-solving with future-facing orientation
• Coaching and mentoring capabilities
• SaaS GTM processes and intelligent agreement management knowledge
• Agile adaptation to change and stretch assignments
• Customer advocacy and industry trend awareness

Benefits

• Competitive base salary with location-specific ranges (e.g., California: $126,900 - $197,800)
• Company bonus plan calculated as a percentage of eligible wages based on performance
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Full Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.