Lead Product Manager - Applications Product Management

Location: San Francisco, California

Department: Product Development, Management & Experience

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business and simplify lives. With intelligent agreement management, Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. As the #1 company in e-signature and contract lifecycle management (CLM), we are seeking an experienced, visionary Lead Product Manager - Applications Product Management to lead integration of cutting-edge AI and Generative AI into our core enterprise platforms, starting with G&A functions (Finance, HR, Procurement, Legal). This individual contributor role reports to the Sr. Director, Application Product Management and requires expertise in implementing/extending enterprise software like Oracle, Workday, or Salesforce in SaaS environments. You will define product requirements and collaborate cross-functionally with business, engineering, data science, sales, and customer success teams to execute a product strategy fueling DocuSign's growth. Develop and execute roadmaps for G&A functions, delivering AI-first solutions that automate processes, streamline operations, and cut costs—integrated seamlessly with e-signature and CLM capabilities. Partner with Finance, HR, Procurement, Legal, and IT to translate needs into features, manage backlogs with user stories, lead agile ceremonies (including MLOps), and validate features for compliance. Leverage AI metrics to measure impact, like faster reconciliations, while ensuring intuitive, trustworthy tools for internal users like finance analysts. This hybrid role (minimum 2 days/week in-office) thrives in DocuSign's innovation culture, where bold ideas transform agreements into actionable intelligence. Join us to bridge technical teams, executives, and engineers, debating trade-offs to prioritize high-value automation. With 12+ years in product management, enterprise apps, and AI fundamentals, you'll drive measurable value in a diverse, equal-opportunity environment committed to trust, openness, and making the world more agreeable.

Key Responsibilities

• Develop and execute the product roadmap for G&A business functions (Finance, HR, Procurement, Legal), aligning with DocuSign's intelligent agreement management goals
• Define strategy, roadmap, and delivery of AI-first intelligent automated enterprise solutions to streamline operations and reduce administrative costs
• Define and manage product requirements, collaborating with developers, UX designers, business stakeholders, and data science teams
• Identify and implement AI/ML-driven process automation integrated with e-signature and CLM platforms
• Conduct testing and validation of new features, ensuring alignment with compliance standards, financial regulations, labor laws, and data security
• Partner with Finance, HR, Procurement, Legal, and IT teams to gather requirements and translate into product features enhancing agreement workflows
• Work with engineering and data teams for seamless integration of AI capabilities into core enterprise platforms
• Communicate product updates, roadmaps, and impact analyses to leadership and key stakeholders
• Leverage data and advanced analytics to drive business decisions and measure ROI of AI innovations
• Enhance efficiency through automation, focusing on DocuSign's growth needs in a SaaS environment

Required Qualifications

• Bachelor’s degree in Finance, Business, Information Systems, or a related field
• 12+ years of experience in Product Management and Enterprise Applications
• Experience designing and executing system implementations and process optimization projects within critical enterprise functions such as Finance, Commerce, Human Resources, Procurement, and other corporate G&A
• Proven ability to translate business needs into technical product requirements
• Conceptual understanding of Machine Learning (ML) models, including supervised vs. unsupervised learning, Large Language Models (LLMs), and Generative AI (GenAI)
• Experience with AI-specific performance metrics (e.g., accuracy, precision, recall) and designing experiments to measure business impact of AI features (e.g., reconciliation speed improvements)
• Ability to define clear product vision, long-term roadmaps, and prioritize features based on measurable business value (e.g., time savings from automation)

Preferred Qualifications

• Experience managing product backlogs, writing detailed user stories and technical requirements, and leading agile ceremonies for software and MLOps
• Expertise in implementing and extending enterprise packaged software (e.g., Oracle, Workday, Salesforce) in SaaS environments
• Exceptional communication skills bridging Data Science teams, Finance/Procurement/HR executives (CFO/CPO offices), and IT Engineering
• Sufficient technical knowledge to debate solutions and trade-offs with engineers and data scientists, focusing on 'what' and 'why'
• Deep understanding of internal users like finance analysts/accountants, ensuring AI solutions (e.g., automated reconciliation) are intuitive and trustworthy

Required Skills

• Product roadmap development and execution
• AI/ML conceptual knowledge (supervised/unsupervised, LLMs, GenAI)
• Enterprise applications expertise (Oracle, Workday, Salesforce)
• Translating business needs to technical requirements
• AI performance metrics and experimentation design
• Agile methodologies and MLOps leadership
• Stakeholder management across business, engineering, data science
• Cross-functional collaboration
• Process optimization and automation
• Compliance and regulatory knowledge (financial, labor, data security)
• Data analytics and business impact measurement
• Excellent verbal and written communication
• Problem-solving and prioritization based on business value
• User-centric design for internal enterprise users
• Technical debating skills without deep coding focus

Benefits

• Competitive base salary (California: $177,900 - $287,425) plus company bonus plan
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months
• Full Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.