Lead Technology & Business Operations

Location: Seattle, Washington

Department: Business/Sales Operations & Strategy

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovation culture where trust, equality, and bold ideas drive us to make the world more agreeable. As a Lead, Technology & Business Operations, you'll be a strategic force multiplier for engineering leaders, enabling them to focus on critical goals powering DocuSign's e-signature and CLM innovations. This individual contributor role reports to the Senior Director, Technology & Business Operations, bridging engineering with stakeholders to orchestrate programs, optimize cadences, and boost effectiveness. Champion operational excellence as a trusted BizOps partner, translating objectives into actionable goals while fostering alignment in our fast-paced, high-growth environment. Hybrid designation: minimum 2 days/week in-office. Partner with engineering leadership to drive rhythm of business, from OKR reviews to off-sites, while managing cross-team projects, risks, and budgets. Build dashboards for real-time insights into velocity, quality, and costs; optimize workflows and tooling; and deliver executive narratives that inform decisions accelerating DocuSign's platform. Support talent planning and inclusive culture to unify teams, resolving friction proactively. Thrive in ambiguity with a bias for action, leveraging your expertise to transform challenges into streamlined processes that propel our intelligent agreement management leadership.

Key Responsibilities

• Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals aligned with DocuSign's Intelligent Agreement Management platform
• Shape strategic direction and operational excellence, balancing vision with execution to accelerate e-signature and CLM innovations
• Drive rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites
• Apply program management expertise to define workstreams, milestones, and track projects for successful delivery
• Act as bridge between engineering leadership and stakeholders in Product, People, Finance, and Legal
• Coordinate cross-team strategic projects with seamless communication and alignment
• Design and optimize workflows, tooling, and best practices for engineering leads
• Build and maintain real-time dashboards for engineering health metrics like velocity, quality, reliability, and cost
• Prepare crisp narratives, dashboards, and pre-reads for engineering leadership
• Support talent planning, inclusive culture, and team unification to resolve friction proactively
• Identify and manage program risks, surfacing prioritization and tradeoffs
• Manage engineering budgets, analyzing variances, forecasting, and optimizing costs

Required Qualifications

• 12+ years of experience in program or technical program management within strategy and operations, including a minimum of 3 years directly partnering with an engineering organization
• Proven history of driving significant operational improvements in high-growth technology environments, transforming challenges into streamlined processes
• Deep experience with engineering metrics, leading productivity frameworks, and cutting-edge operational best practices
• Demonstrated success establishing or enhancing technical KPIs, OKRs, or scorecards for engineering teams
• Track record navigating fast-paced, ambiguous environments with a proactive bias for action and dedication to continuous improvement
• Experience leading and refining rhythm of business activities, including planning cycles, leadership reviews, and comprehensive reporting
• Bachelor's degree in a technical field or equivalent practical experience

Preferred Qualifications

• Masterful communication, collaboration, and stakeholder management skills to influence without authority and build alignment
• Advanced degree or MBA
• Hands-on experience with data visualization and BI tools like Tableau, Looker, or Power BI
• Background in management consulting, strategic operations, or technical operations
• Comfort collaborating with and presenting to senior leadership
• Familiarity with modern Agile, Lean, or scaled delivery methodologies (e.g., SAFe, Scrum@Scale)

Required Skills

• Technical program management
• Engineering metrics and KPIs/OKRs
• Stakeholder management and influence without authority
• Data analysis and visualization (Tableau, Looker, Power BI)
• Program risk assessment and mitigation
• Budget forecasting and cost optimization
• Rhythm of business orchestration (planning, reviews, reporting)
• Cross-functional coordination
• Workflow and process optimization
• Agile/Lean/SAFe methodologies
• Strategic storytelling and executive communication
• Operational excellence in high-growth tech
• Talent planning and culture building
• Real-time dashboard development
• Proactive problem-solving in ambiguity
• Analytical distillation of complex data

Benefits

• Competitive base salary range: $151,200 - $222,450 (Washington, Maryland, New Jersey, New York)
• Company bonus plan based on performance
• Restricted Stock Units (RSUs)
• Paid Time Off and company holidays
• Paid Parental Leave up to six months
• Comprehensive health benefits from day one
• Retirement plans with employer contributions
• Learning and development opportunities including coaching and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.