Lead UX Architect

Location: Chicago, Illinois; Seattle, Washington

Department: Product Development, Management & Experience

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where bold ideas shape the future of agreements. We’re seeking a seasoned Lead UX Architect for our Experience Design team to architect the foundational structure of our enterprise platform. As a systems thinker and design strategist, you’ll zoom out to define intuitive, scalable experiences across our product suite, focusing on how features for e-signatures, CLM, and agreement workflows are organized, navigated, and experienced. Reporting to the Sr. Director, Product Experience as an individual contributor, you’ll collaborate closely with product, engineering, and design teams in an agile environment to align efforts, streamline workflows, and ensure logical structures that minimize friction for enterprise users in regulated industries. In this hybrid role (minimum 2 days per week in-office), you’ll lead enterprise-wide UX architecture, evolve navigation and interaction frameworks for end-to-end journeys, conduct audits to eliminate redundancies, and facilitate workshops to champion user-centered innovation. Thrive on solving complex problems, bringing order to ambiguity, and elevating the user journey—your work will build trust and make the world more agreeable. Docusign is committed to diversity, equal opportunity, and accommodations; apply to contribute to our mission of transforming agreements globally.

Key Responsibilities

• Lead enterprise-wide UX architecture efforts across DocuSign's suite of complex products, ensuring consistency, clarity, and usability at scale for intelligent agreement management
• Define and evolve navigation models, information architecture, and interaction frameworks to support seamless end-to-end customer journeys in e-signature and CLM workflows
• Collaborate with information architects, UX research, design systems, and accessibility teams to establish scalable UI patterns and structural standards
• Conduct comprehensive audits of current experiences to identify architectural gaps, redundancies, and usability issues in the DocuSign platform
• Map current and future-state workflows, taxonomies, and user mental models to align product vision with diverse enterprise user needs
• Facilitate cross-functional alignment sessions and workshops with product, engineering, and design teams to drive shared understanding and decision-making
• Advocate for user-centered design principles, guiding teams to address real-world complexity across personas, roles, and use cases in agreement processes
• Champion intuitive structures that reduce friction, build user trust, and strengthen the overall experience for DocuSign's global customer base
• Partner with product managers to prioritize features that enhance e-signature efficiency and innovation in the agreement ecosystem
• Contribute to DocuSign's innovation culture by prototyping scalable UX solutions that accelerate business agreements worldwide

Required Qualifications

• 12+ years of experience in UX design or architecture, with a focus on enterprise SaaS or platform-level products like intelligent agreement management systems
• Deep expertise in information architecture, interaction design, and navigational frameworks for complex enterprise ecosystems
• Proven experience collaborating with product managers, engineers, and UX teams in an agile environment to deliver scalable user experiences
• Demonstrated ability to simplify complexity, align cross-functional stakeholders, and drive initiatives across multiple product teams
• Experience conducting UX audits, mapping workflows, taxonomies, and user mental models to align product vision with enterprise user needs
• Strong track record leading enterprise-wide UX architecture efforts ensuring consistency, clarity, and usability at scale
• Familiarity with e-signature, contract lifecycle management (CLM), and regulated industries such as finance, legal, and healthcare

Preferred Qualifications

• Strong portfolio showcasing strategic thinking, system-level impact, and innovative solutions for agreement platforms
• Exceptional facilitation, storytelling, and communication skills for cross-functional alignment and stakeholder buy-in
• Hands-on experience with design systems, WCAG accessibility standards, and scalable UI patterns
• Background in regulated industries (e.g., finance, legal, healthcare) with knowledge of compliance-driven UX design
• Experience evolving navigation models and interaction frameworks for end-to-end customer journeys in SaaS platforms

Required Skills

• Information architecture and taxonomy design
• Interaction design and navigational frameworks
• Enterprise SaaS UX strategy
• Agile cross-functional collaboration
• Stakeholder alignment and facilitation
• UX auditing and gap analysis
• Workflow and mental model mapping
• Design systems and UI patterns
• Accessibility standards (WCAG)
• User-centered design advocacy
• Strategic storytelling and communication
• Complexity simplification
• E-signature and CLM domain knowledge
• Workshop facilitation
• Portfolio development showcasing system impact
• Regulated industry UX (finance, legal, healthcare)

Benefits

• Competitive base salary ranging from $170,900 - $251,325 based on location and experience
• Company bonus plan calculated as a percentage of eligible wages, dependent on performance
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Comprehensive health benefits with 100% employer-paid options from day one
• Retirement plans with potential employer contributions
• Learning and Development programs including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.