Market Development Representative

Location: Mexico City, Mexico

Department: Global Sales Development

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating it with systems of record to save time, money, and opportunities. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign empowers companies to create, commit, and manage agreements innovatively. As a Market Development Representative (MDR) in Global Sales Development, you will generate new business through high-volume outbound calls (80% of your time) and targeted emails to prospects in DocuSign’s core vertical markets. You’ll qualify leads by probing their business strategies, then align our e-signature and CLM solutions to address pain points and streamline workflows. This individual contributor role, reporting to the Manager, MDR EBU, offers hands-on training in strategic selling, account research, and our cutting-edge platform—perfect for launching or advancing your career in a thriving SaaS leader. Key responsibilities include scheduling meetings with Account Executives across SMB, Mid-Market, and Enterprise, mastering CRM to uncover territory opportunities, and partnering with marketing on email/LinkedIn campaigns to boost brand awareness. Thrive in our hybrid model (minimum 2 days/week in-office) within DocuSign’s innovative culture that values trust, equality, and world-changing impact. Join us to help make the world more agreeable, one agreement at a time. #LI-Hybrid

Key Responsibilities

• Generate new business through outbound calls and targeted emails to potential clients in DocuSign’s core vertical markets
• Qualify prospective customers by asking targeted questions about their business strategy and pain points
• Align and present DocuSign’s Intelligent Agreement Management and e-signature solutions to solve business process challenges
• Spend approximately 80% of time on the phone prospecting and engaging new clients
• Schedule qualified appointments between prospects and Account Executives across SMB, Mid-Market, or Enterprise verticals
• Strategically use CRM systems to record prospect information, track activities, and identify opportunities in assigned territories
• Collaborate closely with marketing teams to develop and execute email and LinkedIn campaigns for brand awareness
• Conduct thorough research on targeted accounts to personalize outreach and drive engagement
• Participate in hands-on training focused on strategic selling and DocuSign product offerings
• Contribute to team goals as an individual contributor reporting to the Manager, MDR EBU
• Leverage DocuSign’s innovative platform to accelerate business agreements and demonstrate value

Required Qualifications

• BA/BS degree or equivalent sales-related experience
• 1+ years of experience in a client or customer-facing role
• Demonstrated ability to generate new business through outbound prospecting
• Proficiency in using CRM tools to manage leads and territories
• Strong understanding of business development in competitive markets
• Ability to qualify prospects through strategic questioning
• Comfortable spending 80% of time on phone prospecting
• Eligibility to work in the specified location with hybrid office access

Preferred Qualifications

• Experience in the SaaS industry, particularly e-signature or agreement management
• Background in core vertical markets such as SMB, Mid-Market, or Enterprise
• Proven track record of scheduling meetings with Account Executives
• Familiarity with email and LinkedIn campaigns for lead generation
• Hands-on experience with strategic selling methodologies

Required Skills

• Outbound prospecting and cold calling expertise
• Lead qualification and needs assessment
• CRM proficiency (e.g., Salesforce)
• Excellent verbal communication
• Strong written communication for emails and campaigns
• Relationship building and rapport development
• Strategic selling techniques
• Account research and personalization
• Time management and prioritization
• Resilience and persistence in sales
• Collaboration with cross-functional teams
• Understanding of SaaS sales cycles
• LinkedIn and social selling proficiency
• Business acumen in vertical markets
• Adaptability to fast-paced environments
• Data-driven decision making

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible time off policies
• Professional development stipend and training opportunities
• Stock purchase program and employee stock options
• Hybrid work model with collaborative office spaces
• Wellness programs including mental health support
• Parental leave and family-friendly benefits
• Volunteer time off to support community initiatives

DocuSign is an Equal Opportunity Employer.