Partner Program & Enablement Communications Manager

Location: United States; California, United States

Department: Sales & Partnerships

Work Mode: Remote

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and groundbreaking e-signature technology empower partners worldwide. We’re seeking a strategic and creative Partner Program & Enablement Communications Manager in our Sales & Partnerships team to lead communications across our global partner ecosystem. In this individual contributor role reporting to the Senior Director, Partner Programs and Success, you’ll drive awareness, engagement, and adoption of partner programs by delivering clear, consistent, compelling messaging. As the guardian of partner program communications, you’ll ensure alignment across all touchpoints, empowering partners (SIs, resellers, MSPs, ISVs, CSPs) to succeed with Docusign’s e-signature and CLM innovations. Work cross-functionally with global and regional teams, sales enablement, product marketing, and operations to inform, equip, and inspire partners for mutual growth. Key responsibilities include developing global communications strategies tied to program milestones, creating curated collateral like guides and presentations that highlight business outcomes, executing campaigns via portals, email, and events, and analyzing metrics (open rates, portal visits, attendance) plus feedback to optimize effectiveness. Maintain communication calendars and repositories for timely, engaging content that simplifies complex enablement resources, training paths, and certification programs. This remote position requires 12+ years leading partner communications in SaaS or tech, a Bachelor’s in Marketing/Communications/Business, multi-channel expertise, strong writing skills, and data-driven insights. Preferred: project management prowess, collaborative experience, and tool proficiency (PRM, CMS, LMS). Docusign offers competitive pay, RSUs, comprehensive benefits, and a culture of innovation and inclusion. Must be authorized to work in the US without sponsorship; not eligible in AK, HI, ME, MS, ND, SD, VT, WV, WY.

Key Responsibilities

• Develop and execute global partner program and enablement communications strategy aligned with DocuSign's Intelligent Agreement Management objectives
• Ensure partners clearly understand program requirements, benefits, and resources to drive e-signature and CLM adoption
• Collaborate with partner sales enablement to promote training, accreditation, certification paths, and growth resources
• Create compelling partner-facing collateral including FAQs, guides, presentations, and messaging highlighting business outcomes
• Plan and execute communication campaigns to boost awareness and participation in key partner initiatives
• Maintain consistent communication cadence via calendars, repositories, partner portals, email, and channels
• Partner with product marketing, global partner teams, and operations to align messaging on e-signature innovations
• Monitor metrics like email open rates, portal visits, and event attendance to optimize strategies
• Collect and analyze partner feedback through surveys and analytics to refine messaging and materials
• Act as guardian of partner program messaging for consistency across all DocuSign touchpoints
• Drive awareness, engagement, and adoption of partner programs in support of DocuSign's global ecosystem

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 12+ years of experience leading global or regional partner communications programs
• Proven experience managing communications across multiple channels including email, partner portals, events, and social platforms
• Demonstrated ability to develop and execute communication strategies aligned with business objectives
• Experience collaborating cross-functionally with sales enablement, partner operations, and marketing teams
• Strong track record in partner ecosystems within technology or SaaS organizations
• Proficiency in analyzing engagement data to drive communication improvements

Preferred Qualifications

• Excellent project management skills to handle multiple priorities and deadlines
• Collaborative mindset with experience working across global teams and departments
• Deep understanding of partner programs, enablement, accreditation, and certification initiatives
• Exceptional writing and storytelling skills to simplify complex information
• Experience in channel-driven organizations with SIs, resellers, MSPs, ISVs, and CSPs
• Proficiency with tools like marketing automation, PRM platforms, CMS, and LMS

Required Skills

• Strategic communications planning
• Partner ecosystem management
• Multi-channel communication expertise (email, portals, events, social)
• Content creation and storytelling
• Project management and prioritization
• Cross-functional collaboration
• Data analysis and metrics optimization
• Partner enablement program knowledge
• Accreditation and certification communication
• Marketing automation tools
• PRM platforms
• Content management systems
• Learning management systems
• Feedback analysis via surveys and analytics
• Message simplification for complex topics
• Attention to detail
• Passion for partner success

Benefits

• Competitive base salary with location-specific ranges (e.g., CA: $140,000-$225,075)
• Variable incentive pay or company bonus plan based on performance
• Restricted Stock Units (RSUs) eligibility
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months
• Comprehensive health benefits with 100% employer-paid options from day one
• Retirement plans with potential employer contributions
• Learning and development including coaching, online courses, and reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.