Platform Engineer, Trust & Safety

Location: Bengaluru, India

Department: Security

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust is paramount, and help protect our platform as we pioneer the future of secure digital agreements. It's an exciting time to join DocuSign's Trust & Safety Platforms team as a Platform Engineer. You'll build and maintain our anti-fraud intelligence platform—the 'central nervous system' empowering operations analysts to monitor external threats, disrupt bad actors, and provide self-service tools. This individual contributor role, reporting to the Director of Trust & Safety, drives our shift to a proactive security posture, integrating diverse data sources and automation to accelerate Trust & Safety operations. Your work will directly safeguard our users, e-signature ecosystem, and brand integrity in a hybrid role (minimum 2 days/week in-office). In this role, you'll architect scalable systems, develop secure APIs and data pipelines, and implement automated takedowns for malicious activities, all while collaborating across Engineering, Product, and Security teams. Leverage your expertise in modern languages, cloud technologies, and fraud detection to innovate within DocuSign's dynamic environment. We value problem-solvers who thrive in agile settings, mentor peers, and contribute to a culture of openness, equality, and world-changing impact. #LI-Hybrid #LI-SV6

Key Responsibilities

• Architect, design, and develop a robust Anti-Fraud Intelligence, action, and case management platform serving as the central nervous system for DocuSign's Trust & Safety operations
• Implement integrations with diverse external data sources and threat intelligence feeds to enable proactive threat monitoring
• Develop robust data pipelines for ingesting and processing internal DocuSign data, ensuring seamless integration with e-signature and intelligent agreement management systems
• Ensure data integrity, system reliability, and high availability of the platform to protect users across 1.5 million customers worldwide
• Design and build scalable, secure, and performant APIs for internal and external platform integrations
• Develop and implement automated takedown processes for malicious domains and accounts to disrupt bad actors in real-time
• Provide technical leadership and mentorship to junior software engineers through code reviews and collaborative problem-solving
• Collaborate with Engineering, Product Management, and Trust & Safety teams to identify automation opportunities enhancing e-signature security
• Integrate APIs with DocuSign's internal platforms and external systems to empower operations analysts and users with self-service tools
• Contribute to DocuSign's shift from reactive to proactive security posture, safeguarding brand integrity and platform trust

Required Qualifications

• BS/BA degree in Computer Science or a related technical field, or equivalent practical experience
• 5+ years of experience in software development
• Experience with a modern programming language like Java, Python, or C#
• Experience with the full software development lifecycle and agile methodologies
• Experience building and maintaining APIs and data ingestion pipelines
• Experience with version control systems, such as Git
• Strong problem-solving, analytical, and technical leadership skills

Preferred Qualifications

• Experience with large-scale distributed systems and complex system design
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
• Experience with continuous integration and continuous delivery (CI/CD) pipelines
• Experience developing security or fraud detection platforms
• Knowledge of threat intelligence feeds, data correlation techniques, and security concepts like phishing, account compromise, and domain abuse

Required Skills

• Proficiency in Java, Python, or C#
• API development and maintenance
• Data ingestion pipeline engineering
• Git version control
• Agile methodologies and SDLC
• Cloud platforms (AWS, Azure, GCP)
• Docker and Kubernetes
• CI/CD pipelines
• Relational and NoSQL databases
• Large-scale distributed systems design
• Threat intelligence and data correlation
• Security concepts (phishing, account compromise, domain abuse)
• Problem-solving and analytical thinking
• Technical leadership and mentorship
• Cross-functional collaboration
• Automation and integration expertise

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible work arrangements including hybrid model
• Professional development stipend and learning opportunities
• Stock purchase plan and employee stock purchase program
• Parental leave and family planning benefits
• Wellness programs including mental health support
• Volunteer time off and community impact initiatives
• Onsite fitness centers and ergonomic home office stipends

DocuSign is an Equal Opportunity Employer.