Principal Solution Consultant (German and English speaking)

Location: London, United Kingdom; Paris, France; Dublin, Ireland; Munich, Germany

Department: Customer Success, Consulting & Support

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management (IAM) platform, we unleash business-critical data trapped in documents, integrating it seamlessly with systems of record to save time, money, and opportunities. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign is reimagining how companies create, commit to, and manage agreements through AI-powered innovation. As a Principal Solution Consultant (German and English speaking) within the EMEA Solutions team, you will be the key technical link between our cutting-edge IAM platform and transformative customer impact. Embedded with go-to-market teams, you will work hands-on with critical customers across the DACH region and EMEA, translating their goals into operational, AI-assisted agreement workflows. This individual contributor role reports to the Manager, Solution Consulting (SC Strategic Team), where you will advise high-potential accounts, lead technical designs, deliver custom demos, and shape product evolution through field insights. In this hybrid role (minimum 2 days per week in-office), you will inspire leaders with visionary storytelling, map complex tech landscapes to DocuSign solutions, and build lasting relationships with senior decision-makers. Leverage your expertise in AI integrations, APIs, and enterprise projects to prototype high-ROI solutions, respond to RFPs, and provide best practices. With up to 50% travel, you will drive DocuSign’s innovation culture, fostering trust and equality while contributing to a world made more agreeable. DocuSign is committed to building trust and equal opportunity for all. Join us to feel deep pride in work that transforms businesses globally. #LI-Hybrid #LI-VT1

Key Responsibilities

• Advise high-potential customers in the DACH region and EMEA by initiating projects and designing/prototyping solutions that integrate DocuSign’s Intelligent Agreement Management (IAM) platform with enterprise technology stacks
• Act as the technical lead for selected key accounts, delivering trusted, long-term, high-ROI solutions and building relationships with senior technical decision-makers
• Inspire customer leaders early in the sales cycle through compelling storytelling about agreement-related challenges and AI-powered opportunities
• Understand complex customer business problems, map their technology landscape to DocuSign IAM solutions, and visualize current/future state information topology
• Establish confidence in recommendations via product expertise, custom demonstrations, technical calls, workflow outlines, RFP/RFI responses, product roadmap discussions, and business process diagrams
• Develop value-driven narratives and articulate recommended solutions for e-signature and CLM workflows
• Collaborate closely with account teams (pods) to translate customer requirements into technical designs, manage execution, and share field-tested insights with DocuSign product teams to evolve the IAM platform
• Serve as the go-to expert for DocuSign IAM platform features, including current and future AI-assisted capabilities
• Leverage insights from production deployments to provide best practice guidance to team members
• Effectively manage key stakeholders internally and on the customer side to drive successful outcomes

Required Qualifications

• 8+ years of experience in Pre-Sales, Consulting, or technology project management within key industries (Financial Services, Manufacturing, Life Sciences), including significant time in customer-facing roles
• Proven experience with large enterprise procurement and technology implementation projects
• Demonstrated ability to communicate complex technical concepts to both technical and non-technical stakeholders, prioritizing user value and driving iterative delivery
• Strong track record of structuring complex and ambiguous problems into actionable solution approaches
• Fluent in both English and German (written and spoken)
• BS/BA degree in a relevant field such as Computer Science, Engineering, Business, or equivalent
• Willingness to travel up to 50% for client engagements across DACH region and EMEA

Preferred Qualifications

• Experience delivering software demonstrations both in person and virtually
• Hands-on expertise in delivering technical projects with AI tools, APIs, and front/backend applications
• Direct experience in Financial Services, Manufacturing, or Life Sciences industries
• Experience integrating AI into SaaS platforms (DocuSign, Microsoft, SAP, Google, ServiceNow, or Salesforce) or deploying AI solutions in enterprise environments
• Familiarity with e-signature and contract lifecycle management (CLM) solutions

Required Skills

• Deep knowledge of DocuSign IAM platform, e-signature, and CLM solutions
• Expertise in AI tools and integration with SaaS platforms
• API development and integration experience (RESTful APIs, webhooks)
• Front-end and back-end application development
• Enterprise architecture mapping and workflow design
• Complex problem-solving and solution prototyping
• Customer-facing presentation and demonstration skills
• Stakeholder management across technical and executive levels
• Value-driven storytelling and technical narrative development
• Project management for large-scale implementations
• Familiarity with DACH/EMEA enterprise tech stacks (SAP, Salesforce, ServiceNow)
• RFP/RFI response crafting and business process diagramming
• Iterative delivery and agile methodologies
• Bilingual proficiency in English and German
• Travel readiness and hybrid work adaptability

Benefits

• Competitive base salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) matching and retirement savings plans
• Unlimited PTO and flexible work arrangements
• Professional development stipend and learning opportunities
• Employee stock purchase plan
• Parental leave and family support programs
• Wellness programs including gym memberships and mental health resources
• Volunteer time off and community impact initiatives

DocuSign is an Equal Opportunity Employer.