Product Designer

Location: San Francisco, California; Seattle, Washington

Department: Product Development, Management & Experience

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. Our Product-Led Growth UX Design team seeks an enthusiastic Product Designer to lead UX, visual design, and experimentation across commerce and product experiences. With a focus on complex SaaS management tools, you'll shape experiences for millions of global customers in e-signature and CLM. As an individual contributor reporting to the Director, Product Experience, PLG, you'll own UI, design architecture, interactions, and motion design—driving end-to-end work from vision sketches to data-validated iterations. Leverage AI for agentic experiences, conduct research, run experiments, and collaborate cross-functionally in our hybrid model (minimum 2 days/week in-office). You'll thrive by balancing business goals with intuitive, user-centered solutions in ambiguous settings, using analytics, competitive insights, and qualitative data to innovate. Partner with PMs on roadmaps, engineers on implementations, and teams across marketing, content, and support to deliver cohesive journeys. Your portfolio of systems design and SaaS expertise will help evolve DocuSign's platform, fostering growth mindsets through critiques and mentorship in our collaborative environment. Docusign is committed to equal opportunity, listening, honesty, and doing what's right. Feel pride in contributing to a better world, supported by competitive pay, RSUs, bonuses, full health benefits, PTO, parental leave, retirement plans, and learning opportunities. We do not sponsor visas; must be authorized to work full-time in the US.

Key Responsibilities

• Own end-to-end UX, visual, interaction, and motion design for high-impact commerce and product experiences in DocuSign's Intelligent Agreement Management platform
• Lead design of next-generation agentic and AI-powered experiences, leveraging AI tools for ideation and productivity
• Sketch, wireframe, prototype, and deliver high-fidelity designs and scalable design systems
• Drive qualitative user research to validate designs and deepen customer understanding in e-signature and CLM workflows
• Analyze quantitative data and web experiments to iterate, measure, and optimize user experiences
• Conduct competitive analysis and apply industry best practices to innovate agreement management interfaces
• Facilitate design reviews, vision discussions, and feedback alignment with stakeholders, product managers, and engineering
• Collaborate with marketing, product design, engineering, content, and customer support teams for cohesive experiences
• Partner with product managers to shape roadmaps and deliver business objectives
• Ensure implementation fidelity and brand consistency across global customer touchpoints
• Mentor design peers through critiques and contribute to team design culture

Required Qualifications

• BA/BS degree in Design, HCI, or related field, or equivalent practical work experience
• Minimum of 2+ years of professional UX design experience
• Portfolio (with password) showcasing strong systems design skills and innovative work
• Demonstrated UX design experience in SaaS, B2B, or B2C commerce platforms
• Proficiency in designing for desktop and mobile web standards
• Experience leading end-to-end design processes from ideation to implementation
• Ability to work in a hybrid environment with minimum 2 days per week in-office
• Authorized to work full-time in the US without sponsorship

Preferred Qualifications

• Specialization in complex SaaS finance, billing, or administration experiences
• Strong data-driven design, user research, storytelling, and prototyping expertise
• Experience developing AI-enhanced or agentic user experiences
• Background in e-signature, contract lifecycle management (CLM), or intelligent agreement platforms
• Proven track record in web experimentation and analytics-driven optimization
• Knowledge of DocuSign's Intelligent Agreement Management ecosystem

Required Skills

• UX/UI design proficiency (Figma, Sketch, Adobe XD)
• Systems design and design systems creation
• Wireframing, prototyping, and high-fidelity visual design
• Motion design and interaction principles
• Data-driven design and analytics interpretation (Google Analytics, Amplitude)
• User research methods (qualitative interviews, usability testing)
• Web standards for responsive desktop/mobile experiences
• Prototyping and storytelling for persuasive presentations
• AI tools for design ideation (e.g., generative AI for concepts)
• Stakeholder management and feedback synthesis
• Cross-functional collaboration (PM, Eng, Marketing)
• Clean aesthetic: layout, color theory, typography
• Agile/ambiguous environment adaptability
• Growth mindset and curiosity
• Strong written, oral, and interpersonal communication
• eSignature or agreement management domain knowledge

Benefits

• Competitive base salary: California $100,300-$154,900; WA/MD/NJ/NY $94,600-$137,875
• Company bonus plan based on performance
• Restricted Stock Units (RSUs) eligibility
• Comprehensive health benefits with 100% employer-paid options from day one
• Generous Paid Time Off and paid company holidays
• Paid Parental Leave up to six months
• Retirement plans with employer contributions
• Learning and Development: coaching, online courses, education reimbursements
• Compassionate Care Leave for life events

DocuSign is an Equal Opportunity Employer.