Renewal Coordinator - French Speaking

Location: Egypt

Department: Sales & Partnerships

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through our Intelligent Agreement Management platform. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. The Renewal Coordinator - French Speaking is a high-impact individual contributor role within Sales & Partnerships, owning and executing a portfolio of renewal contracts in an assigned territory. Reporting to a Manager, Renewal Management, you will minimize financial attrition, secure favorable terms, identify growth opportunities, and deliver insights that enhance DocuSign's e-signature and CLM offerings. Fluent in French and English, you will engage French-speaking customers, resolve complex issues creatively, and collaborate across teams to drive win/win outcomes that strengthen partnerships and maximize revenue. In this remote role based in Egypt, you will implement negotiation strategies to enhance contract value, maintain rolling forecasts, leverage customer data for renewal health assessments, and achieve targets for revenue, bookings, and billings. Partnering with Account Executives, Customer Success, Legal, and more, you will prioritize high-impact renewals, adhere to best practices in CRM and forecasting, and contribute to DocuSign's innovation by sharing frontline insights on intelligent agreement management. Docusign is committed to building trust and equality. We ensure every team member has equal opportunity to succeed, innovate, and feel pride in transformative work. If you thrive in a fast-paced SaaS environment with strong negotiation skills and a passion for customer success, apply to help power the future of agreements at DocuSign.

Key Responsibilities

• Own and execute a portfolio of renewal contracts in an assigned territory, minimizing financial attrition while locking in favorable terms
• Implement win/win negotiation strategies for high-volume renewals that enhance contract value and strengthen customer trust
• Identify and pursue account growth opportunities by collaborating with account teams during renewal cycles
• Maintain and update a rolling forecast of territory renewals, proactively communicating risks to internal stakeholders
• Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to develop renewal strategies
• Leverage customer data and behavior to assess renewal health and prioritize efforts for optimal outcomes
• Adhere to best practices in Opportunity Management, CRM hygiene, data accuracy, quotes, and forecasting
• Achieve financial and strategic targets for revenue, bookings, and billings
• Resolve diverse renewal issues creatively, drawing on SaaS contracting expertise and DocuSign's Intelligent Agreement Management platform
• Provide business insights from renewals to improve future e-signature and CLM outcomes
• Project-manage the full renewal lifecycle, pulling in resources as needed to ensure timely execution

Required Qualifications

• Eligible to work in Egypt without sponsorship
• 1+ years of experience in Renewal Management, Account Management, or Customer Success
• Bachelor’s degree in Business, Marketing, or related field
• Fluent in written and spoken English
• Fluent in written and spoken French
• Demonstrated ability to manage SaaS contract renewals
• Strong understanding of financial metrics and revenue forecasting

Preferred Qualifications

• 2+ years of experience in Renewal Management, Account Management, or Customer Success within SaaS offerings
• Experience in quota-carrying sales roles with proven achievement of targets
• Strong negotiation skills with a track record of driving contracts to timely completion
• Strategic mindset for executive-level value conversations
• Financial acumen, process management, and contractual engineering expertise
• Proven ability to project-manage renewal cycles and adapt to shifting priorities

Required Skills

• French language fluency (written and spoken)
• SaaS renewal management
• Contract negotiation and execution
• Revenue forecasting and financial acumen
• CRM proficiency (e.g., Salesforce)
• Strategic account planning
• Executive-level communication
• Cross-functional collaboration
• Data analysis and customer health assessment
• Process optimization and CRM hygiene
• Prioritization and time management
• Adaptability to shifting priorities
• Project management
• Quota achievement in sales
• eSignature and CLM knowledge
• Persuasive value selling

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• Remote work flexibility with home office stipend
• Generous paid time off and flexible holidays
• 401(k) matching and employee stock purchase program
• Professional development stipend and learning opportunities
• Wellness programs including mental health support
• Parental leave and family planning benefits
• Global employee assistance program

DocuSign is an Equal Opportunity Employer.