Renewal Coordinator - German Speaking

Location: Egypt

Department: Sales & Partnerships

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through our Intelligent Agreement Management platform. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and bold ideas drive us to make the world more agreeable. The Renewal Coordinator - German Speaking, is a high-impact individual contributor role within Sales & Partnerships, owning and executing a portfolio of renewal contracts in an assigned territory. Reporting to a Manager, Renewal Management, you will minimize financial attrition, secure favorable terms, identify growth opportunities, and deliver insights that enhance DocuSign's e-signature and CLM offerings. Fluent in German and English, you will engage German-speaking customers, fostering strong partnerships while achieving revenue, bookings, and billings targets in a dynamic SaaS environment. This remote position emphasizes creative problem-solving, strategic negotiations, and collaboration with Account Executives, Customer Success, Legal, and more to drive win/win outcomes. What sets you apart is your renewal expertise, negotiation prowess, and ability to leverage customer data for portfolio prioritization. You thrive in fast-paced settings, adapting to priority shifts while maintaining CRM best practices and forecasting accuracy. At DocuSign, you'll contribute to our innovation culture, ensuring maximum financial results while building lasting customer relationships in the intelligent agreement management space. Embrace equal opportunities, professional growth, and a workplace that values your impact on global business transformation.

Key Responsibilities

• Own and execute a portfolio of renewal contracts in an assigned territory, minimizing financial attrition while locking in favorable terms
• Implement win/win negotiation strategies for high-volume renewals that enhance contract value and strengthen customer trust
• Identify incremental growth opportunities by collaborating with account teams during renewal cycles
• Maintain and update rolling territory forecasts, proactively communicating renewal risks to develop resolution strategies
• Partner with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management for renewal strategies
• Leverage customer data and behavior to assess renewal health and prioritize efforts for optimal outcomes
• Achieve financial and strategic targets for revenue, bookings, and billings while adhering to best practices in CRM hygiene, opportunity management, and forecasting
• Evaluate portfolio to prioritize high-impact renewals, pulling in resources as needed to drive success
• Provide business insights from renewals to improve future outcomes in DocuSign's Intelligent Agreement Management platform
• Resolve diverse renewal challenges creatively, demonstrating full understanding of SaaS contracting dynamics

Required Qualifications

• Eligible to work in Egypt
• 1+ years of experience in Renewal Management, Account Management, or Customer Success
• Bachelor’s degree
• Fluent in written and spoken English and German
• Demonstrated ability to manage SaaS contract renewals
• Strong understanding of financial metrics and revenue forecasting
• Experience collaborating with cross-functional teams in a sales environment

Preferred Qualifications

• 2+ years of experience in Renewal Management, Account Management, or Customer Success, ideally within SaaS offerings
• Strong negotiation skills with proven track record of driving contracts to completion on time
• Experience in quota-carrying sales role with consistent achievement of targets
• Strong process management, financial acumen, and contractual engineering skills
• Ability to project-manage renewal cycles and adapt to shifting priorities

Required Skills

• Fluent German and English communication
• SaaS renewal and contract negotiation expertise
• Financial acumen and revenue forecasting
• Strategic account management
• Cross-functional collaboration
• CRM proficiency (e.g., Salesforce hygiene and opportunity management)
• Data analysis for customer health assessment
• Process optimization and prioritization
• Executive-level value articulation
• Quota achievement in sales environments
• Contractual engineering and legal awareness
• Project management for renewal cycles
• Adaptability to shifting priorities
• Urgency and organizational skills
• Persuasive negotiation tactics
• Customer-centric problem-solving
• Forecasting and risk mitigation

Benefits

• Competitive base salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Remote work flexibility with home office stipend
• Generous paid time off and flexible holiday policy
• 401(k) matching and employee stock purchase program
• Professional development stipend and learning opportunities
• Wellness programs including mental health support
• Parental leave and family-friendly benefits
• Global employee assistance program

DocuSign is an Equal Opportunity Employer.