Sales Development Representative

Location: Singapore, Singapore

Department: Global Sales Development

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating e-signature and contract lifecycle management (CLM) as the #1 provider. Join our innovative culture where hardworking teams drive success in a rapidly growing SaaS leader. As a Sales Development Representative in Global Sales Development, you will qualify high-volume inbound leads by asking targeted questions to discern buying propensity and pass qualified opportunities to Account Executives. Reporting to the Manager, Sales Development, this individual contributor role offers hands-on training in strategic selling, account research, and DocuSign's transformative e-signature solutions. Thrive in a hybrid designation (minimum 2 days per week in-office) within a dedicated team that celebrates wins and fosters innovation. What you bring: BA/BS or equivalent, 1+ years sales/customer service, native Mandarin or Bahasa fluency, and strong communication. Preferred: drive, resilience, inquisitive problem-solving, and multitasking prowess. Life at DocuSign means equal opportunity, trust-building, and pride in making the world more agreeable. We commit to accommodations and support—contact accommodations@docusign.com or taops@docusign.com as needed. #LI-Hybrid #LI-CM1

Key Responsibilities

• Qualify high-volume inbound leads through targeted questioning to identify buying propensity
• Forward qualified opportunities to Account Executives for further pursuit
• Share detailed information about DocuSign's Intelligent Agreement Management platform and e-signature solutions
• Ask insightful questions about prospects' business intentions and challenges
• Schedule appointments and demos between prospects and Account Executives
• Accurately record prospect information and interactions in CRM database
• Conduct research on targeted accounts to support strategic selling
• Collaborate with sales team to maximize opportunity qualification
• Contribute to team success in a high-energy, innovative culture
• Adapt to hybrid work model with weekly in-office presence

Required Qualifications

• BA/BS degree or relevant tertiary qualification
• 1+ years of Sales or customer service experience
• Excellent verbal and written communication skills
• Native fluency in Mandarin or Bahasa
• Demonstrated ability to manage high-volume inbound leads
• Proficiency in CRM systems such as Salesforce
• Access to designated office location for hybrid work (minimum 2 days per week)

Preferred Qualifications

• Strong drive, resilience, and humility in a fast-paced sales environment
• Inquisitive nature with ability to gather information and connect business needs to DocuSign solutions
• Proven multitasking, prioritization, initiative, and time management skills
• Experience in SaaS or technology sales
• Familiarity with e-signature or agreement management platforms

Required Skills

• Lead qualification and prospecting
• CRM proficiency (e.g., Salesforce)
• Excellent verbal and written communication
• Active listening and questioning techniques
• Time management and prioritization
• Multitasking in high-volume environments
• Resilience and drive in sales cycles
• Research and account analysis
• Strategic selling mindset
• Customer service orientation
• Native Mandarin or Bahasa fluency
• Initiative and self-motivation
• Humility and team collaboration
• Adaptability to hybrid work
• Basic SaaS product knowledge
• Data entry accuracy

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) matching and employee stock purchase program
• Unlimited PTO and flexible work arrangements
• Professional development stipend and tuition reimbursement
• Parental leave and family planning benefits
• Wellness programs including gym memberships and mental health support
• Volunteer time off and charitable matching
• Employee referral bonuses and recognition programs
• Global innovation perks like DocuSign swag and team celebrations

DocuSign is an Equal Opportunity Employer.