Sales Development Representative

Location: Sydney, Australia

Department: Global Sales Development

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives. With our Intelligent Agreement Management platform, we unleash business-critical data trapped in documents, integrating it with systems of record to save time, money, and opportunities. As the #1 company in e-signature and contract lifecycle management (CLM), DocuSign empowers companies to create, commit, and manage agreements innovatively. As a Sales Development Representative (SDR) in Global Sales Development, you will be the first point of contact for potential clients interested in DocuSign's transformative solutions. Spending roughly 80% of your time on the phone, you will make outbound calls to prospects in our core vertical markets, qualify leads through strategic questioning about their business strategies, and align DocuSign's e-signature, CLM, and intelligent agreement management offerings to their needs. You will discern buying propensity, schedule meetings with Account Executives, and meticulously record data in our CRM, fueling our rapid-growth SaaS engine. This individual contributor role reports to the Manager, Sales Development Representatives, and offers hands-on training in strategic selling and account research. This hybrid position requires a minimum of 2 days per week in-office, blending collaboration with flexible remote work. Thrive in DocuSign's innovation culture where bold ideas drive success, and every voice shapes our mission to make the world more agreeable. Gain in-depth experience in a leading SaaS company, surrounded by a team committed to trust, equality, and excellence. #LI-Hybrid #LI-LR1

Key Responsibilities

• Make outbound calls to prospects who have expressed interest in learning more about DocuSign
• Prospect potential clients in DocuSign’s core vertical markets
• Share information about DocuSign’s Intelligent Agreement Management platform, e-signature, and CLM solutions
• Ask targeted questions about prospects' business intentions and strategies
• Qualify leads by discerning propensity to buy and aligning with DocuSign product offerings
• Forward qualified leads to Sales Account Executives for further pursuit
• Schedule appointments and demos between prospects and Account Executives
• Accurately record prospect information and interactions in CRM database
• Conduct research on targeted accounts to personalize outreach
• Collaborate with sales team to refine prospecting strategies
• Achieve daily, weekly, and monthly outreach and qualification targets

Required Qualifications

• University degree or relevant tertiary qualification
• Excellent verbal and written communication skills
• Ability to form strong business relationships
• Driven, enthusiastic, and hard-working nature
• Proficiency in CRM systems such as Salesforce
• Comfortable making high-volume outbound calls
• Strong understanding of SaaS sales cycles
• Access to reliable home office setup for hybrid work

Preferred Qualifications

• Prior experience working in sales or business development
• Knowledge of DocuSign's core vertical markets (e.g., financial services, real estate, healthcare)
• Experience in e-signature or agreement management solutions
• Familiarity with intelligent agreement management platforms
• Proven track record in lead qualification and prospecting

Required Skills

• Outbound cold calling and prospecting
• Lead qualification and needs assessment
• CRM proficiency (Salesforce preferred)
• Excellent verbal and written communication
• Relationship building and rapport establishment
• Active listening and objection handling
• Time management and prioritization
• Resilience and persistence in high-volume calling
• Research and account-based selling
• Understanding of SaaS sales methodologies
• Knowledge of e-signature and CLM technologies
• Strategic questioning and value proposition alignment
• Data entry and CRM hygiene
• Adaptability in fast-paced environment
• Team collaboration and feedback incorporation
• Goal-oriented mindset with metrics tracking

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Unlimited PTO and flexible hybrid work model
• Professional development stipend and sales training programs
• Stock purchase plan and employee stock purchase program
• Parental leave and family planning benefits
• Wellness programs including mental health support
• Volunteer time off and community impact initiatives
• Global employee assistance program

DocuSign is an Equal Opportunity Employer.