Security Tools Engineer

Location: Dublin, Ireland

Department: Security

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), we unleash business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovative culture where trust, equality, and cutting-edge security protect our global platform. As a Security Tools Engineer on the Platform Security engineering team, you will play a pivotal role in advancing our security posture by building, integrating, and maintaining tools that safeguard our e-signature and CLM capabilities. This individual contributor role, reporting to the Director, Platform Security, involves engineering robust solutions for monitoring, assurance, and response. Collaborate with subject matter experts to deliver scalable security that supports DocuSign's mission of making the world more agreeable through secure, innovative agreement management. Key responsibilities include administering endpoint security tools like EDR and antivirus, engineering integrations with SIEM/SOAR/ITSM platforms, automating workflows with Python or IaC tools, and contributing to our long-term tooling strategy. You will troubleshoot complex issues, monitor tool effectiveness, and provide SME guidance to ensure seamless protection across hybrid environments. This hybrid role requires a minimum of 2 days per week in-office to foster collaboration in our dynamic, trust-building culture. Bring your expertise in security engineering, coding for automation, and ITSM principles to DocuSign, where your work directly enhances the security of billions of agreements. We value analytical thinkers who thrive independently and collaboratively, communicating complex ideas effectively. At DocuSign, everything is equal—join us to feel pride in contributions that make the world better, supported by top-tier benefits and a commitment to employee success.

Key Responsibilities

• Administer, maintain, and optimize endpoint security tools (e.g., EDR, antivirus, device control) to protect DocuSign's Intelligent Agreement Management platform
• Engineer and implement integrations between security tools and IT/security platforms to enhance detection, response, and e-signature workflow security
• Troubleshoot and resolve issues related to security tool deployment, configuration, and performance in hybrid cloud environments
• Collaborate with IT, security, and operations teams to ensure seamless integration and operation of tools supporting global agreement management
• Monitor tool health, coverage, and effectiveness; generate and analyze reports to identify gaps and drive security improvements
• Automate repetitive security tasks and processes using scripting or orchestration tools to boost efficiency and innovation
• Assist in evaluating, testing, and onboarding new security tools aligned with DocuSign's evolving business needs
• Develop and maintain comprehensive documentation for tool configurations, integrations, and standard operating procedures
• Serve as a subject matter expert (SME) for endpoint security tools, providing technical guidance to team members and stakeholders
• Contribute to the long-term security tooling strategy, including tool selection, lifecycle management, and process enhancements for scalable protection

Required Qualifications

• Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related technical field, or equivalent practical experience
• 2+ years of experience in security engineering, IT security operations, or a closely related technical discipline
• Experience in one or more security domains, such as vulnerability management, configuration compliance, attack surface monitoring, SIEM/SOAR, or ITSM integrations
• Experience in coding for tool integration and automation (e.g., Python, PowerShell, Java, or similar), including APIs, scripting, and workflow automation
• Experience with security assurance, risk management concepts, and industry best practices
• Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ITSM principles
• Demonstrated ability to troubleshoot security tools in enterprise environments

Preferred Qualifications

• Experience deploying and managing enterprise endpoint security solutions at scale
• Hands-on experience integrating security tools with SIEM, SOAR, or ITSM platforms
• Familiarity with infrastructure-as-code (IaC) tools (e.g., Terraform, Ansible) for security automation
• Advanced troubleshooting skills in complex, distributed environments
• Excellent verbal and written communication skills for technical and non-technical audiences
• Proven analytical and problem-solving abilities with independent and collaborative experience

Required Skills

• Endpoint security tools (EDR, antivirus, device control)
• Python, PowerShell, Java or similar scripting languages
• API integration and workflow automation
• SIEM/SOAR platforms
• ITSM ecosystems (e.g., ServiceNow)
• Vulnerability management and configuration compliance
• Attack surface monitoring
• Infrastructure-as-code (Terraform, Ansible)
• Security risk management and best practices
• Troubleshooting in distributed environments
• Analytical problem-solving
• Cross-functional collaboration
• Technical documentation
• Report generation and data analysis
• Automation and orchestration
• Communication (technical to non-technical)
• Independent and team-based execution

Benefits

• Competitive base salary and performance-based incentives
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Flexible time off and paid parental leave
• Professional development stipend and learning opportunities
• Hybrid work model with collaborative in-office experiences
• Stock purchase plan and employee stock purchase program
• Wellness programs including mental health support and fitness reimbursements
• Volunteer time off to support communities and innovation initiatives

DocuSign is an Equal Opportunity Employer.