Sr. EBC & Executive Engagement Manager

Location: San Francisco, California

Department: Marketing & Communications

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. Join our innovation-driven culture where bold ideas and collaborative spirit power transformative experiences for strategic customers. The Senior EBC & Executive Engagement Manager is a highly visible, strategic role reporting to the Marketing Director, ABM, focused on elevating DocuSign's relationships with top customers and partners. This individual contributor will champion operational excellence and strategic content for the Executive Briefing Center (EBC) while spearheading the broader Executive Engagement Program (EEP). By designing world-class, C-suite experiences, you'll directly influence high-value outcomes like deal acceleration and pipeline growth, leveraging DocuSign's e-signature leadership to showcase innovation in agreement management. Key responsibilities include defining EBC vision and standards, architecting end-to-end engagement strategies across EBC, flagship events like Momentum, regional programs, and third-party activations, and partnering with Sales, Customer Success, Product, and Field Marketing to prioritize executive moments. You'll equip internal leaders with playbooks for impactful storytelling, establish measurement frameworks tracking influence and ROI, and drive consistency in executive experiences globally. This hybrid role requires a minimum of 2 days per week in-office. The ideal candidate brings exceptional executive presence, organizational prowess, and a passion for translating corporate strategy into memorable interactions that reinforce DocuSign's position as the agreement management innovator. If you're ready to shape high-stakes engagements that propel business forward in a dynamic SaaS environment, apply today. DocuSign is committed to equal opportunity, trust, and making the world more agreeable—start your impact here.

Key Responsibilities

• Define the strategic vision, standards, and experience principles for the Executive Briefing Center (EBC) to deliver high-impact, C-suite-ready engagements aligned with DocuSign's intelligent agreement management platform
• Establish 'great' benchmarks and guide internal teams/vendor partners on day-to-day execution of intake, agenda development, briefing flow, and post-meeting follow-up
• Drive business outcomes like deal acceleration and consistent executive experiences across global markets
• Delegate operational excellence to EBC managers and partners while setting service standards, providing oversight, and ensuring accountability
• Lead strategy for internal executive hosts and SMEs, creating playbooks, storytelling frameworks, and training to equip leaders for high-stakes conversations on e-signature innovation
• Architect end-to-end executive engagement strategy spanning EBC, DocuSign flagship events like Momentum, regional experiences, and third-party programs
• Partner with Sales, Customer Success, Product, and Field Marketing to prioritize accounts, opportunities, and executive personas for tailored experiences
• Define frameworks for activating executive experiences by customer segment, deal stage, or opportunity type, including VIP programs and C-level tracks at DocuSign events
• Evaluate and shape executive strategies for third-party events to accelerate pipeline and strengthen strategic relationships
• Build measurement frameworks with analytics teams to track meeting influence, deal velocity, sentiment, and post-event impact on DocuSign's agreement management solutions
• Generate insights and recommendations to inform future executive engagement investments and strategy

Required Qualifications

• 8+ years of professional experience in high-touch client-facing roles, with at least 3 years directly managing an Executive Briefing Center, Executive Program, or similar executive engagement facility
• Proven experience communicating effectively with C-level executives and senior stakeholders in technology or enterprise environments
• Demonstrated success managing complex, multi-faceted logistics and schedules under high-pressure deadlines
• Strong ability to translate high-level business goals into tangible, world-class customer experiences that drive revenue outcomes
• Experience managing direct reports such as EBC Coordinators or hospitality staff, or leading cross-functional virtual teams to achieve program objectives
• Deep understanding of corporate strategy and executive presence essential for C-suite interactions
• Track record of delivering measurable business impact through executive engagements in fast-paced SaaS or tech companies

Preferred Qualifications

• Exceptional verbal and written communication skills with polished executive presence
• Experience in technology, finance, or healthcare industries, ideally with exposure to e-signature or agreement management solutions
• Familiarity with modern event technology, CRM systems like Salesforce, and internal collaboration platforms
• Proven experience supporting or managing executive engagements across multiple geographies or cultures
• Background in SaaS marketing, ABM strategies, or intelligent agreement management platforms

Required Skills

• Executive presence and C-level communication
• Strategic visioning and program architecture
• Complex logistics and schedule management
• Cross-functional team leadership
• Business outcomes measurement and analytics
• Playbook and training development
• CRM proficiency (e.g., Salesforce)
• Event technology and platform expertise
• Global/multi-cultural engagement experience
• Storytelling and narrative frameworks
• ABM and sales alignment strategies
• High-pressure decision-making
• Vendor and partner management
• Data-driven insights generation
• SaaS industry knowledge, especially e-signature and CLM

Benefits

• Competitive base salary: California range $126,900 - $197,800, plus bonus eligibility based on company performance
• Restricted Stock Units (RSUs) as part of total compensation package
• Comprehensive Paid Time Off, including earned time off and company holidays
• Paid Parental Leave: up to six months for birth, adoption, or foster care
• Full Health Benefits Plans with 100% employer-paid options from day one
• Retirement Plans with potential employer contributions
• Learning and Development: coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.