Sr. Learning & Development Manager

Location: San Francisco, California; Seattle, Washington

Department: People & Workplace Experience

Work Mode: Hybrid

About the Role

DocuSign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use DocuSign solutions to accelerate business processes and simplify lives through intelligent agreement management, e-signature, and contract lifecycle management (CLM). As the #1 company in these spaces, we're unleashing business-critical data trapped in documents, transforming how the world agrees. As the Sr. Learning & Development Manager in People & Workplace Experience, you'll shape DocuSign's leadership landscape by designing world-class programs that empower leaders to embody our values, drive e-signature innovation, and lead with empathy in a global tech environment. Reporting to the Sr. Director, Learning & Development, this individual contributor role focuses on building a robust leadership pipeline to fuel our ambitious growth and vibrant culture. You'll conduct needs assessments, craft scalable programs incorporating adult learning, neuroscience, and experiential elements like coaching and simulations tailored to DocuSign's agreement management revolution. Key responsibilities include facilitating high-impact global workshops, managing vendors for executive coaching, analyzing program ROI with data-driven insights, and leveraging DocuSign's LMS for engaging digital delivery. You'll partner with HRBPs and senior leaders to align initiatives with strategic goals, champion continuous learning, and advise on trends that integrate technology's role in business transformation. This hybrid role requires minimum 2 days/week in-office. DocuSign offers competitive pay, RSUs, bonuses, comprehensive benefits, and a commitment to trust and innovation. Must be authorized to work in the US without sponsorship.

Key Responsibilities

• Conduct comprehensive needs assessments with HR Business Partners and senior leaders to identify leadership gaps across emerging leaders, frontline managers, and executives
• Design and implement innovative, scalable leadership development programs aligned with DocuSign's values, strategic priorities, and intelligent agreement management innovation
• Incorporate adult learning principles, neuroscience, and leadership theories into experiential learning, coaching, mentoring, and simulations
• Lead selection and management of external vendors, consultants, and executive coaches for high-quality, cost-effective partnerships
• Facilitate engaging workshops and training for global audiences, fostering interactive environments that drive e-signature era leadership
• Provide one-on-one coaching to leaders, enhancing their effectiveness in DocuSign's rapidly evolving tech landscape
• Develop evaluation metrics to measure program ROI, business impact, and continuous improvement using data analytics
• Build relationships with stakeholders, communicate program insights, and champion a culture of continuous learning and feedback
• Curate digital learning content and leverage DocuSign's LMS and collaboration tools for optimal global accessibility
• Act as a trusted advisor on leadership trends, integrating DocuSign's agreement management innovations into development initiatives

Required Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field
• 12+ years of progressive experience in leadership development, organizational development, or talent management
• 3+ years in a senior or lead role within a fast-paced, global technology environment
• Demonstrated expertise in end-to-end design, development, delivery, and evaluation of multi-level leadership development programs
• Exceptional instructional design skills with deep understanding of adult learning principles and modern learning methodologies
• Outstanding facilitation, presentation, and public speaking skills to inspire and engage diverse global leaders
• Strong project management skills to handle multiple complex initiatives, prioritize effectively, and meet deadlines

Preferred Qualifications

• Certifications in coaching (e.g., ICF), organizational development, or leadership assessment instruments
• Experience with leadership assessment tools such as 360-degree feedback and behavioral assessments
• Proven experience in global, matrixed organizations with diverse leadership styles and change management methodologies
• Familiarity with leveraging technology for learning delivery, aligning with DocuSign's e-signature and intelligent agreement management innovations
• Analytical mindset for interpreting data and making data-driven recommendations on leadership programs

Required Skills

• Instructional design and adult learning principles
• Leadership program design and evaluation
• Facilitation and public speaking
• Executive coaching and mentoring
• Leadership assessment tools (360-feedback, behavioral)
• Project management and prioritization
• Data analysis and ROI measurement
• Stakeholder influencing and relationship building
• Written and verbal communication
• Global cultural sensitivity and matrixed organization navigation
• Change management methodologies
• Learning Management Systems (LMS) and digital tools
• Neuroscience and modern leadership theories
• Vendor management
• Analytical insights generation
• Technology passion aligned with e-signature innovation

Benefits

• Competitive base salary: California $140,000-$225,075; WA, MD, NJ, NY $133,800-$197,750
• Company bonus plan based on performance
• Restricted Stock Units (RSUs)
• Paid Time Off and company holidays
• Paid Parental Leave up to six months
• Comprehensive health benefits from day one
• Retirement plans with employer contributions
• Learning and Development reimbursements and coaching
• Compassionate Care Leave for life events

DocuSign is an Equal Opportunity Employer.