Sr. Manager, Software Engineering

Location: Seattle, Washington

Department: Engineering

Work Mode: Hybrid

About the Role

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate business processes and simplify lives through intelligent agreement management. As the #1 company in e-signature and contract lifecycle management (CLM), Docusign unleashes business-critical data trapped in documents, connecting it to systems of record to save time, money, and opportunity. We are seeking an experienced Sr. Manager, Software Engineering to lead our Developer Platform and Infrastructure team in the Engineering department. In this people manager role reporting to the Director, Software Engineering, you will oversee a team of talented engineers building the foundational systems that power DocuSign's global engineering organization. Your team ensures developers have robust tools, platforms, and environments to deliver high-quality e-signature and CLM software quickly and reliably. You will collaborate with engineering teams company-wide to architect solutions enhancing developer productivity, CI/CD capabilities, and workflows, with a relentless focus on reliability, security, and performance to support our innovative culture. Key responsibilities include leading and mentoring your team, driving core system design for build/test/deployment, partnering on technical priorities, championing best practices, optimizing CI/CD for faster releases, and fostering innovation and ownership. This hybrid role (minimum 2 days/week in-office) demands hands-on expertise in DevOps, cloud infrastructure, and security to shape platforms that enable DocuSign's mission of making the world more agreeable. Docusign is committed to building trust, equality, and belonging. Join us to feel deep pride in contributing to a better world through cutting-edge agreement technology. This position is not eligible for employment in Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming. Docusign is an Equal Opportunity Employer.

Key Responsibilities

• Lead, mentor, and grow a high-performing team of software engineers focused on developer platform and infrastructure
• Drive the design, development, and optimization of core systems supporting build, test, deployment, and developer productivity for DocuSign's Intelligent Agreement Management platform
• Partner with architects and engineering leaders to identify developer and infrastructure needs, setting clear technical priorities
• Champion reliability, scalability, and security best practices across all platform services powering e-signature and CLM solutions
• Oversee CI/CD pipeline improvements to accelerate release cycles, reduce deployment friction, and enable faster innovation
• Collaborate cross-functionally with engineering teams to ensure platform solutions evolve with DocuSign's global engineering needs
• Foster a culture of innovation, ownership, continuous improvement, and engineering excellence within the team
• Implement monitoring, logging, and alerting strategies to maintain high availability for mission-critical agreement management systems
• Promote test-driven development and DevOps practices to deliver reliable, secure infrastructure for over 1.5 million customers
• Shape the technical direction of developer platforms that empower DocuSign engineers to build world-class e-signature experiences

Required Qualifications

• 8+ years of combined software development and management experience across at least 3 different programming languages
• 8+ years of hands-on software development experience as an individual contributor
• Proven experience implementing DevOps practices and tools, including monitoring, logging, and alerting, with a strong focus on reliability and resilience
• Hands-on experience with CI/CD pipelines (e.g., Azure DevOps, GitHub Actions), containerization (e.g., Docker, Kubernetes), and infrastructure as code (e.g., Terraform, Ansible)
• Experience in test-driven development techniques using frameworks like nUnit, xUnit, MsTest, and others
• Demonstrated experience with security best practices and compliance standards for infrastructure and application deployment
• Ability to lead and manage engineering teams in a fast-paced, innovative environment

Preferred Qualifications

• Excellent problem-solving skills with proven ability to troubleshoot complex systems and collaborate in high-pressure situations
• Strong people management skills, including coaching, mentoring, and developing technical teams
• Experience developing developer-facing front-end applications
• Familiarity with cloud technologies (Terraform, Ansible) and multi-cloud stacks (Azure, AWS, GCP)
• Experience with on-call rotations and resolving critical production issues under pressure to ensure system stability
• Demonstrated ability and desire to fluently adapt across diverse technology stacks

Required Skills

• Software development in multiple languages
• Team leadership and people management
• DevOps practices (monitoring, logging, alerting)
• CI/CD pipelines (Azure DevOps, GitHub Actions)
• Containerization (Docker, Kubernetes)
• Infrastructure as code (Terraform, Ansible)
• Test-driven development (nUnit, xUnit, MsTest)
• Security and compliance standards
• Cloud platforms (Azure, AWS, GCP)
• Problem-solving and troubleshooting
• Cross-functional collaboration
• Reliability and resilience engineering
• Developer productivity tools
• On-call incident management
• Mentoring and coaching
• Agile methodologies
• Front-end development for developer tools

Benefits

• Competitive base salary range: $170,900 - $251,325 (Washington, Maryland, New Jersey, New York including NYC metro)
• Eligibility for company bonus plan based on performance
• Restricted Stock Units (RSUs) as part of compensation
• Paid Time Off including earned time off and company holidays
• Paid Parental Leave up to six months for birth, adoption, or foster care
• Comprehensive health benefits with 100% employer-paid options from day one
• Retirement plans with potential employer contributions
• Learning and Development programs including coaching, online courses, and education reimbursements
• Compassionate Care Leave for life-changing events

DocuSign is an Equal Opportunity Employer.